Michael Kim Email & Phone Number

▪ Conducted manual and automated testing of web and desktop applications, identifying and reporting defects and issues.▪ Reduced post-release issues by 25% through developing comprehensive software test plans and scripts using Quality Center.▪ Enhanced issue resolution efficiency in an agile environment by utilizing Kanbanize for defect tracking and reporting.▪ Aligned product requirements, user stories, and designs with client needs and project goals by actively collaborating with cross-functional teams.▪ Improved project visibility and decision-making by providing detailed status reports and recommendations during daily meetings.▪ Mitigated potential deployment issues by 20% through rigorous testing, including API and automated testing using Postman and Playwright.

Lenexa, Kansas, United States

▪ Achieved an exceptional 95% customer satisfaction rate by providing effective VeriBalance Desktop and SaaS support to clients.▪ Improved support efficiency by 40% through the creation of a comprehensive library of product troubleshooting solutions.▪ Executed seamless upgrades and implementations in collaboration with Project Management, ensuring a smooth transition for clients during these processes.▪ Drove continuous improvement in products and support services by proactively identifying and documenting defects and system issues.▪ Boosted team productivity by improving new hire training sessions and documentation, resulting in 50% faster onboarding and increased overall team efficiency.