Héctor Medina Avila, Mba Email & Phone Number

Richmond Hill, Ontario, Canada

• Helping to drive critical business decisions by analyzing metrics, designing reports, and communicating these results to managers and often provide suggestions based on their findings.
• Contributing to operational improvement by gathering and analyzing data, preparing reports in BI and introducing process improvements throughout the reporting process.
• Work directly with team leaders to gain a better sense of the current shortcomings in reporting technology and devise solutions to enhance reporting and data management.
• Ensure a high level of security, accuracy, and efficiency, reporting analysts conducting routine audits of data storage systems and databases, conducting many tests and analyzing the results before devising new.

Richmond Hill, Ontario

• Analyze and model the business domain to create a complete picture of work-flows and technical requirements fulfilled by existing and proposed software.
• Business data analytics, reports development and dashboards. Performing ad-hoc queries as required using the appropriate reporting technologies.

Richmond Hill, Ontario

• Follow work orders during the day to make sure they are not held up in the configuration system and miss the schedule
• Receives, verifies and prioritizes work orders request
• Act as the communication center and dispatch for trades between sales staff, project management and configuration, sending daily reports and having meeting calls
• Attend all meeting with sales, project managers and support staff for planning orders
• Control inventories assigned to facilities management

Richmond Hill, Ontario

• Led, motivated, supported and supervised CFI Team to ensure efficiency and effectiveness of process; reviewed and monitored inventory and work/sales orders for reporting to management
• Configured and restored Cisco Switches, Routers and Access Points as well as Servers, Desktops, Laptops, Table PC and Image Management Services
• Upgraded internal systems in line with grading requirements

Cd Del Carmen, Mexico

• Delivered inventory control and analysis for computer system lifecycles; installed, configured, verified and tested operating systems; provided Tivoli, Norton and Security Service Administration
• Initiated the research, evaluation and implementation of hardware, software and current technology to enhance and maintain systems integrity
• Developed and implemented new IT policies defining acceptable use of IT assets within the organization
• Facilitated purchasing process including managing warranties with Dell and HP vendors
• Provided desktop, configuration and telephonic support for software and hardware

Bachelor Of Computer Science And Engineering, Computer Engineering, Diploma

Master'S Degree, Business Administration, Master’S Degree

Management System Of Industrial Security And Environmental Protection, Technical Specialist

Technical Trainer, Oil And Gas Process

Ccna, Cisco Routing And Switching

Workplace Communication Skills For Entrepreneurship And Sales & Marketing, Certificate

Communication And Interpersonal Skills For Technical Professionals, Diploma

Executive Program, Mba

Certificate, Business Analytics: Data-Driven Decision Making, Certificate

Activities and Societies: Business Analytics