Heather Neff Email & Phone Number

Charlotte, North Carolina, United States

- Leading various revenue assurance projects which have resulted in a total revenue increase of $805,950 for fiscal year 2024 and a projected revenue increase of $3.5 million for fiscal year 2025.- Review financial data as related to various requests for special pricing and identify risks associated with legal terms, product descriptions, and price concessions; use keen business judgment and financial knowledge to defend and debate pricing recommendations.- Support multiple sales teams with guidance on pricing, pricing structure, and strategy, and negotiate large contracts with customers.- Key working relationships with Direct Sales, Senior Executives, Legal, Product Management, Regulatory, Billing, and Network Engineering teams.- Dedicated resource for Channel Partners team and designated trainer for new hires in the Offer Management department.- Manage the department email inbox and handle all questions, complex pricing requests, and high-cost scenarios; assign cases to the Offer Management team from the department queue.

Sterling, Va

- Examined and analyzed complex reports; prepared detailed closing documents according to state and federal regulations; reviewed file accounting ledgers for accuracy, resolving discrepancies as needed.- Managed a high volume of open files and tracked progress; communicated with clients and vendors through the life cycle of each file; managed timelines; resolved issues that may affect deadlines and on-time completion.- Supervised title assistants and processors; managed client accounts and identified opportunities for increased revenue.

Charlotte, North Carolina, United States

- Virtual Assistant Service providing administrative support to public speakers, therapists, CPA's, professional writers, real estate agents, and C-level executives in the areas of bookkeeping, content writing, customer service, data entry, digital marketing, social media account management, and general administrative/operations support.- Organized meetings and managed calendars; booked travel and created itineraries for principals and attendees; handled event planning, managed vendors and guest lists.- Coordinated webinars and Zoom meetings; served as moderator for online meetings, tracked and responded to questions entered in the chat section, and hosted Q&A sessions.- Oversaw software program installation, CRM system setup, and implementation of new processes; coordinated training for principals and staff.- Managed emails and phone calls for business owners related to sales, accounting, and operations; ran weekly and monthly A/P and A/R reports; tracked invoice payments and entered financial data into accounting software; followed up on delinquent collection accounts; reconciled expense reports and handled reimbursements.- Prepared newsletters for mailing lists; produced and distributed letters, memos, forms, and reports; managed electronic filing systems.- Wrote, edited, and published SEO blog posts and articles; created and uploaded graphic social media posts; managed social media accounts and responded to followers’ messages and comments; set up and monitored Facebook paid ads.

Charlotte, North Carolina

- Analyzed title reports, cleared title issues and documentation discrepancies, and prepared closing documentation in a fast-paced, high-volume setting.- Assisted colleagues with clearing complex or unusual file issues.

Charlotte, Nc

- Supervised sales and administrative staffs; managed large portfolio of client accounts; acted as corporate trainer for company associates and its independent agents; recruited, interviewed, and hired staff; performed employee reviews.- Analyzed financial reports to determine opportunities for additional sales opportunities and increased revenue; assisted with implementation of latest programs and/or procedures to enhance workflow and performance, while generating measurable revenue.- Collaborated with various teams on marketing campaigns, newsletters, event sponsorships, and other high-level sales and marketing initiatives to enhance the company's print and online media presence.- Planned and coordinated regional meetings, events, and trade show participation for sales and management teams; hosted webinars and conferences; booked travel, lodging, and transportation and created detailed itineraries.- Represented the company at regional and national conferences and networking events to generate leads and build professional relationships.