Cindy H. Email & Phone Number

I led a team of eight employees, consistently exceeding Key Performance Indicators(KPIs) and successfully managing over 10 high-priority client accounts. As the primaryescalation point, I demonstrate expertise in troubleshooting complex challenges, ensuringswift and effective resolutions that enhance client satisfaction. I engage in weeklyindividual meetings with each team member, providing targeted performance feedbackand collaborating on long-term goal setting and professional development. Byunderstanding individual motivators and fostering cohesion, engagement, and resilience, Icultivate a positive team atmosphere, achieving 100% employee satisfaction.

As a Compliance Liaison, I ensured that all candidates are compliant for our client hospitals/facilities and act as a point of contact for all compliance-related matters. I reviewed hospital requirements and carefully audit documents to ensure the documents meet the guidelines. I communicated with multiple internal departments to gather and/or correct the documents. I was responsible for one of the largest Per Diem clients and hold about 10% of the total amount of candidates in the entire division.

San Diego, California, United States

Upon my promotion to Senior Compliance Specialist, I assumed additional responsibilities, enhancing my role within the team. I led training programs for new employees, ensuring they quickly adapt to compliance standards and procedures. I proactively assisted team members with complex and escalated issues, providing guidance and resolution strategies. In high-priority situations, I ensured travel nurses meet compliance deadlines and effectively resolve issues with external clinics, maintaining the integrity and efficiency of our operations. Accomplishments include creating new training materials that allowed employees to learn quickly and effectively to reduce onboarding time, developing strategies to ensure compliance for covid vaccinations for our clinicians during 2020, and developing a compliance tracking system that improved deadline adherence by 25%.

Greater San Diego Area

I meticulously review requirements for at least 20 nurses a day and create authorizations to external health facilities for our travel nurses to complete their lab work. I have at least 100 active nurse profiles to maintain and work on to retrieve their necessary health documents. I communicate by phone and email daily with external health facilities to ensure lab work results are accurately documented and sent over in a timely manner to meet deadlines. I analyze health documents for over hundreds of nurses weekly to ensure it accurately meets the guidelines our client facilities.

La Jolla

I provided one-on-one individualized instruction to students who are struggling in a specific subject and students with specific needs using educational therapy approaches. My main areas of expertise are English (K-12) and General Education (K-8). I am trained in Wilson Reading Systems, Seeing Stars, Visualizing and Verbalizing, LJLW Executive Functioning Program, and LJLW Test Prep. My students have gained more confidence in their subjects, received better grades, and strengthened their executive functioning skills.

Greater Los Angeles Area

I coordinated 'Friends & Neighbors Day,' a monthly community service day on our campus that attracts hundreds of students and staff members to serve their community. Tasks included, but are not limited to: data organization of 500+ participants via Excel, outreach to local non-profits in Los Angeles, budgeting the program's funds, and other event planning tasks. I created materials for our student volunteer leaders and directed volunteers to their assigned site on the day of the events. I managed the USC Volunteer Center's social media accounts, assisted in creating promotional flyers, and participated in outreach methods to students, which resulted in an increase student participation and retention.

Bachelor Of Arts - Ba, Sociology, Cumulative Gpa: 3.86, Major Gpa: 4.0

Activities and Societies: Sigma Delta Sigma (Community Service Chair 2016 - 2018), USCReaders, Oriana Women's Choir, Friends & Neighbors.

Study Abroad, Sociology

Sociology

Activities and Societies: Honors Ambassadors, Japanese Culture Club, Honors Program, Business Club