Hoang Vu Pham, Istqb Email & Phone Number

Toronto, Ontario, Canada

- Reduce defect reassignment by 30% from developers by standardizing defect management protocols- Lead and execute various test levels (SFT, SIT, E2E, UAT, Regression Testing, DVT, and ORT) across different SDLC models (Waterfall, Agile, TDD)- Accelerate test design and data validation period by 20% through organizing and participating in project meetings (kick-offs, stand-ups, demos, clarification sessions)- Mentor junior QA engineers by providing guidance on quality assurance best practices and conducting comprehensive training sessions

Toronto, Ontario, Canada

- Identified and tracked 500+ defects, reduced resolution time by 30% through defect organization and efficient communication- Improved testing efficiency by 20% through refined strategies and methodologies- Developed acceptance test scenarios based on IT requirements, data mappings, business stories, business process documents, and system designs-Performed API testing and executed test cases across SFT and E2E phases, achieving 85% requirement coverage and validating interfaces, integrations, and software functionality

Brampton, Ontario, Canada

- Gathered and analyzed wastewater collection system performance data to develop a linear system alarm monitoring program.- Created Activity Process Map and Deployment Process Map to streamline the verification of linear system alarms and dispatching of operators.- Reduced false alarm dispatches by 90% through data analysis from multiple databases.- Trained 8 wastewater operators for the newly developed Linear Alarm Technical Assistant position.- Drafted and reviewed 30+ inspection protocols, forms, and procedures for the Wastewater Division.

Toronto, Ontario, Canada

- Conducted research, performed literature reviews, and prepared samples and microfluidic devices for experiments on droplet formation in microfluidics stream.- Managed inventory and ordered laboratory products to ensure smooth operations.- Diagnosed and troubleshooted technical difficulties of laboratory instruments.- Designed 20+ photomasks with different pore sizes using AutoCAD.