Service Quality is Australia’s leading partner for Ivanti Software; AI powered security, service management, and employee experience platforms used to power enterprise workflow automation for organisations of all sizes. My role is to ensure that Service Quality's Customer Success program continues to add value to the company and our customers. I'm also responsible for ensuring SQ's products and services continue to maximize the value of our customers' investment in their Service… Show more Service Quality is Australia’s leading partner for Ivanti Software; AI powered security, service management, and employee experience platforms used to power enterprise workflow automation for organisations of all sizes. My role is to ensure that Service Quality's Customer Success program continues to add value to the company and our customers. I'm also responsible for ensuring SQ's products and services continue to maximize the value of our customers' investment in their Service Management and security platforms. Acting as a strategic partner and trusted adviser, I assist customers with leveraging Cherwell/ Ivanti across the business to empower teams, enhance service delivery, and cut costs. Show less

‭Webspace offers beautifully designed user-friendly websites built on a secure and scalable hosting platform with a primary goal of gaining and converting leads. As a standard offering, we provide an online presence which inspires credibility and confidence to facilitate new and existing business relationships and expand your customer base through a personalised and highly customisable website and visual page editor.‬We specialise in building marketing funnels, automating your… Show more ‭Webspace offers beautifully designed user-friendly websites built on a secure and scalable hosting platform with a primary goal of gaining and converting leads. As a standard offering, we provide an online presence which inspires credibility and confidence to facilitate new and existing business relationships and expand your customer base through a personalised and highly customisable website and visual page editor.‬We specialise in building marketing funnels, automating your customer digital sales and buy flows, enhancing overall customer experience, and increasing conversion rates. Webspace Accelerate is a central knowledge hub and training resource for professionals, entrepreneurs, and seasoned business owners. We build information products containing insights, processes, best practice methodologies and short courses to help accelerate your business venture or professional career. Show less

Client: Suncorp Group Responsible for a large portfolio of initiatives as part of an organisational wide digital experience business improvement program (BIPDX), focused on cutting costs and enhancing customer experience through digital enablement. + manage scope, timelines, budget, risk, quality, and benefits realisation+ lead the analysis, pre-discovery, discovery and delivery of program initiatives+ gather and document detailed requirements+ engage… Show more Client: Suncorp Group Responsible for a large portfolio of initiatives as part of an organisational wide digital experience business improvement program (BIPDX), focused on cutting costs and enhancing customer experience through digital enablement. + manage scope, timelines, budget, risk, quality, and benefits realisation+ lead the analysis, pre-discovery, discovery and delivery of program initiatives+ gather and document detailed requirements+ engage stakeholders across portfolio, legal, risk and compliance, pricing, marketing, policy and digital technology teams to ensure initiatives comply with business, technology and legislative requirements + develop detailed delivery flight plans alongside technical project managers to ensure delivery teams and business stakeholders remain aligned+ work closely with change managers to ensure initiatives are well communicated internally and externally+ track funding allocation at the program initiative, sub initiative and release levels Show less

Clients: The Australian Electoral Commission / Wilsons Advisory / Unity Water / Virgin Australia.I led teams of experienced consultants, business and technical SMEs, and cross-functional resources within a tailored DevOps model to ensure initiatives and contracted services were consistently delivered to the highest standard.+ delivery management + SLA Management+ partner & vendor management+ strategic architecture roadmap planning + project delivery+ process… Show more Clients: The Australian Electoral Commission / Wilsons Advisory / Unity Water / Virgin Australia.I led teams of experienced consultants, business and technical SMEs, and cross-functional resources within a tailored DevOps model to ensure initiatives and contracted services were consistently delivered to the highest standard.+ delivery management + SLA Management+ partner & vendor management+ strategic architecture roadmap planning + project delivery+ process optimisation + financial/billing analysis, optimisation and reporting+ product enhancements + proof of concepts/prototyping + monthly service delivery reporting+ contract management+ budget/cost tracking+ resource management My role: + ensure contracted services are delivered to a high standard and always to the customer's satisfaction+ investigate the customer’s long-term business objectives, anticipate future service needs, develop a strategic set solution roadmap and lead the proposed solution work-streams to bring customers to that future state+ recommend, deliver and support solutions (technology and services) that meet the customer current and future needs through an end to end delivery lifecycle from initial solution roadmap through design and deployment to user adoption and value realisation. + lead and manage the Implementation and Consulting team+ build and grow people and practice within the Implementation and Consulting team+ manage the coordination of full delivery lifecycle including implementation and ongoing support in all nominated accounts, + develop and meet profitably targets to match customer demand and/or contract expectation Show less

Clients: Federal Government / Financial Services/ Professional Services Led a contract and Services Review for all SMS South Australia Infrastructure Managed Services' and Queensland Application Managed Services' clients for a national internal process optimization campaign.

Clients: State Government / Federal GovernmentStrategic Adviser - State Government + strategic capability planning+ executive mentoring+ business architecture + project management + functional Matrix: training, risk mitigation and business continuity toolProject Coordinator - Federal Government, large-scale Amazon Web Services IaaS and PaaS with custom web portal - solution design, build and implementation+ stakeholder engagement+ budget… Show more Clients: State Government / Federal GovernmentStrategic Adviser - State Government + strategic capability planning+ executive mentoring+ business architecture + project management + functional Matrix: training, risk mitigation and business continuity toolProject Coordinator - Federal Government, large-scale Amazon Web Services IaaS and PaaS with custom web portal - solution design, build and implementation+ stakeholder engagement+ budget Management+ artefact management + vendor Management+ project cost tracking and scheduling+ project management support+ executive Reporting Show less

Designed and implemented a range of business process improvements, marketing and operational efficiencies for Homes to Rent employees, customers, and clients. + create and manage an online presence + establishing a simple CRM system, which vastly improved internal and external communications. + redesigned the management of business processes by integrating a new purpose-built web and mobile application which streamlined the creation and management of tenancy agreements… Show more Designed and implemented a range of business process improvements, marketing and operational efficiencies for Homes to Rent employees, customers, and clients. + create and manage an online presence + establishing a simple CRM system, which vastly improved internal and external communications. + redesigned the management of business processes by integrating a new purpose-built web and mobile application which streamlined the creation and management of tenancy agreements, bond lodgement forms, entry notices and maintenance requests. + solution deployment in all 3 regional offices.+ close stakeholder engagement, requirements gathering, and project management Show less

Auz Music Publishing (AMP) is a passion project and not-for-profit organisation offering non-exclusive professional representation to independent songwriters, composers and musicians. AMP pitch and license music for song placements, distribution deals, further publishing deals and record deals in television, live productions, radio, advertising and film. AMP's mission is to promote musicians' and artists' catalogues to increase the business value of their copyrights and help… Show more Auz Music Publishing (AMP) is a passion project and not-for-profit organisation offering non-exclusive professional representation to independent songwriters, composers and musicians. AMP pitch and license music for song placements, distribution deals, further publishing deals and record deals in television, live productions, radio, advertising and film. AMP's mission is to promote musicians' and artists' catalogues to increase the business value of their copyrights and help stimulate and support local independent music scenes. Show less

+ Manage client relationships throughout the contract lifecycle+ General contract review and administration+ Manage vendor relationships+ Coordinate investors’ and clients’ final contract signoff

Designed and integrated educational music programs into community school curricula situated in the remote areas of the Northern Territory. My colleagues and I prepped five groups of young aboriginal students for a musical performance at the 2010 Desert Harmony Festival in Tennant Creek, which was a truly rewarding experience. My team also worked in partnership with Winanjjikari Music Centre to educate young aboriginal musicians about music technology and equipment and the technical… Show more Designed and integrated educational music programs into community school curricula situated in the remote areas of the Northern Territory. My colleagues and I prepped five groups of young aboriginal students for a musical performance at the 2010 Desert Harmony Festival in Tennant Creek, which was a truly rewarding experience. My team also worked in partnership with Winanjjikari Music Centre to educate young aboriginal musicians about music technology and equipment and the technical processes involved in setting up and performing at medium to large-scale live music events. Show less

Aida Sales and Marketing is a key distributor for Austar (door-to-door and kiosk) between Northern New South Whales, South East and Central Queensland. Hired as a sales representative and promoted into a management role within 3 months; coordinating sales teams of up to six reps within allocated territories. + door-to-door sales+ dividing target areas between reps + providing training to new trainees in the field. This position played an invaluable role in the… Show more Aida Sales and Marketing is a key distributor for Austar (door-to-door and kiosk) between Northern New South Whales, South East and Central Queensland. Hired as a sales representative and promoted into a management role within 3 months; coordinating sales teams of up to six reps within allocated territories. + door-to-door sales+ dividing target areas between reps + providing training to new trainees in the field. This position played an invaluable role in the development of my interpersonal, team building, communication and management skills. Show less