Nicholas Hoff work email
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Nicholas Hoff is a Head of Customer Success at Stoc. He possess expertise in customer service, social media, microsoft office, public relations, powerpoint and 13 more skills.
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Head Of Customer SuccessStocCalifornia, United States
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Special Project ManagerLuxer One Oct 2023 - Present -
Sr. Account ManagerLuxer One Oct 2022 - Nov 2023Participated in the company's first "Tour of Duty" to prove role was capable of managing 1000+ propertieswhile maintaining a NPS score of 75+Provided training and mentorship to junior staff members on best practices in sales techniques, customerservice, and account managementCollaborated with marketing teams to create targeted campaigns based on customer preferences and needs.
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Sr. Project ManagerLuxer One – Package Lockers & Automated Package Rooms Nov 2015 - Oct 2022San Francisco Bay AreaRun point day to day to manage all existing and new pilot projects; from rolling out new business line to training to ongoing support.Responsible for the strategy and vision to expand customers' understanding of our product offerings and help them utilize our technology as quickly and as efficiently as possible to fully integrate.Work closely with engineering and sales teams to bridge the gap and make sure every project stays on task, on time and on budget to the satisfaction of the client
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Director Of OperationsLaundry Locker, Inc. Oct 2014 - Nov 2015San Francisco Bay AreaHandled management of day to day operations and logistics for laundry delivery and pick upCoordinated between laundering and delivery team to ensure prompt turn around and resolution of issuesOnboarded new properties and installed/repaired lockers across all locationsManaged relationships with high value customers and set new standard for success -
Customer Experience AssociateLaundry Locker, Inc. Apr 2014 - Oct 2014San Francisco Bay AreaHandled customer inquiries, answered questions, and resolved problems in a timely mannerDeveloped and trained new customer service representatives on the proper handling of customer inquiriesKept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
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Web Development/ Production AssistantMichael Hoff Productions Sep 2012 - May 2013EmeryvilleAssisted the production crew in the field to capture all necessary content in a timely and cost effective mannerLogged, edited and noted footage for easy identification and usage by editorsAggregated and posted content to a web-based platform for viewing by the general public -
Production AssistantMichael Hoff Productions Jun 2006 - Sep 2009Emeryville, Ca
Nicholas Hoff Skills
Nicholas Hoff Education Details
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International Relations And Affairs -
Berkeley High School
Frequently Asked Questions about Nicholas Hoff
What company does Nicholas Hoff work for?
Nicholas Hoff works for Stoc
What is Nicholas Hoff's role at the current company?
Nicholas Hoff's current role is Head of Customer Success.
What is Nicholas Hoff's email address?
Nicholas Hoff's email address is ho****@****one.com
What is Nicholas Hoff's direct phone number?
Nicholas Hoff's direct phone number is +141525*****
What schools did Nicholas Hoff attend?
Nicholas Hoff attended Boston University, Berkeley High School.
What skills is Nicholas Hoff known for?
Nicholas Hoff has skills like Customer Service, Social Media, Microsoft Office, Public Relations, Powerpoint, Event Planning, Microsoft Excel, Tourism, Management, Event Management, Hospitality, People Skills.
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Nicholas Hoff
Uniontown, Oh3cmacable.com, cmacable.com, smithfoods.com3 +172486XXXXX
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1modis.com1 (904) 3XXXXXXX
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1amazon.com
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