Nicholas Hoff

Nicholas Hoff Email and Phone Number

Head of Customer Success @ Stoc
California, United States
Nicholas Hoff's Location
San Francisco Bay Area, United States
Nicholas Hoff's Contact Details

Nicholas Hoff work email

Nicholas Hoff personal email

n/a

Nicholas Hoff phone numbers

About Nicholas Hoff

Nicholas Hoff is a Head of Customer Success at Stoc. He possess expertise in customer service, social media, microsoft office, public relations, powerpoint and 13 more skills.

Nicholas Hoff's Current Company Details
Stoc

Stoc

View
Head of Customer Success
California, United States
Website:
hellostoc.com
Employees:
13
Nicholas Hoff Work Experience Details
  • Stoc
    Head Of Customer Success
    Stoc
    California, United States
  • Luxer One
    Special Project Manager
    Luxer One Oct 2023 - Present
  • Luxer One
    Sr. Account Manager
    Luxer One Oct 2022 - Nov 2023
    Participated in the company's first "Tour of Duty" to prove role was capable of managing 1000+ propertieswhile maintaining a NPS score of 75+Provided training and mentorship to junior staff members on best practices in sales techniques, customerservice, and account managementCollaborated with marketing teams to create targeted campaigns based on customer preferences and needs.
  • Luxer One – Package Lockers & Automated Package Rooms
    Sr. Project Manager
    Luxer One – Package Lockers & Automated Package Rooms Nov 2015 - Oct 2022
    San Francisco Bay Area
    Run point day to day to manage all existing and new pilot projects; from rolling out new business line to training to ongoing support.Responsible for the strategy and vision to expand customers' understanding of our product offerings and help them utilize our technology as quickly and as efficiently as possible to fully integrate.Work closely with engineering and sales teams to bridge the gap and make sure every project stays on task, on time and on budget to the satisfaction of the client
  • Laundry Locker, Inc.
    Director Of Operations
    Laundry Locker, Inc. Oct 2014 - Nov 2015
    San Francisco Bay Area
    Handled management of day to day operations and logistics for laundry delivery and pick upCoordinated between laundering and delivery team to ensure prompt turn around and resolution of issuesOnboarded new properties and installed/repaired lockers across all locationsManaged relationships with high value customers and set new standard for success
  • Laundry Locker, Inc.
    Customer Experience Associate
    Laundry Locker, Inc. Apr 2014 - Oct 2014
    San Francisco Bay Area
    Handled customer inquiries, answered questions, and resolved problems in a timely mannerDeveloped and trained new customer service representatives on the proper handling of customer inquiriesKept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Michael Hoff Productions
    Web Development/ Production Assistant
    Michael Hoff Productions Sep 2012 - May 2013
    Emeryville
    Assisted the production crew in the field to capture all necessary content in a timely and cost effective mannerLogged, edited and noted footage for easy identification and usage by editorsAggregated and posted content to a web-based platform for viewing by the general public
  • Michael Hoff Productions
    Production Assistant
    Michael Hoff Productions Jun 2006 - Sep 2009
    Emeryville, Ca

Nicholas Hoff Skills

Customer Service Social Media Microsoft Office Public Relations Powerpoint Event Planning Microsoft Excel Tourism Management Event Management Hospitality People Skills Interpersonal Savvy Building Relationships Media Production Web Development Wordpress Operations Management

Nicholas Hoff Education Details

Frequently Asked Questions about Nicholas Hoff

What company does Nicholas Hoff work for?

Nicholas Hoff works for Stoc

What is Nicholas Hoff's role at the current company?

Nicholas Hoff's current role is Head of Customer Success.

What is Nicholas Hoff's email address?

Nicholas Hoff's email address is ho****@****one.com

What is Nicholas Hoff's direct phone number?

Nicholas Hoff's direct phone number is +141525*****

What schools did Nicholas Hoff attend?

Nicholas Hoff attended Boston University, Berkeley High School.

What skills is Nicholas Hoff known for?

Nicholas Hoff has skills like Customer Service, Social Media, Microsoft Office, Public Relations, Powerpoint, Event Planning, Microsoft Excel, Tourism, Management, Event Management, Hospitality, People Skills.

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