IT Analyst contracting through RMS Computer Corporation with Boeing.

• Gained hands-on system administration experience in Windows Server 2019 & 2022 with Active Directory and PowerShell.• Developed comprehensive knowledge of industry standards for maintaining data confidentiality, integrity, and availability through a defense in-depth strategy including logical, physical, technical, and administrative controls. • Analyzed network traffic and captured packets in Wireshark and continuously succeeded in identifying suspicious activity, malware traffic and unauthorized access. Data extraction, organization, analysis, and incident response planning utilizing Catalyst and the NIST Incident Response Framework. Leveraged MISP for Threat Hunting and Intelligence. Data searching, analysis, and visualization using Splunk. Developed an analytical mindset for network traffic analysis and interest exploring new technologies.• Worked with Microsoft Command Prompt and Linux Terminal for network troubleshooting, DHCP issues, DNS resolution, etc. • Architected and implemented a secure, scalable eCommerce website infrastructure on AWS. Managed web, application, and database servers, leveraging infrastructure and networking services including EC2, VPC, RDS, NAT gateways, auto-scaling, load balancing, etc. Configured AWS automation and management tools including auto scaling groups and IAM. Utilized security and monitoring tools to implement security best practices: Security Groups, Security Hub, S3, CloudTrail, and CloudWatch.• Built a strong understanding of Python data types, control flow, functions, and object-oriented programming (OOP).• Conducted multiple computer forensic investigations for a member of the Alameda County Sheriff’s office. Located and identified concealed evidence utilizing computer forensics tools including Autopsy.• Practiced major concepts of incident response planning, vulnerability management and preventative strategies to combat social engineering and threats in a variety of CodePath security projects.

• Enhanced business operations by updating the company website, revamping sales & account management strategies, and improving the training program. Created a substantial increase in business productivity, raising the business to the top search result for the region on Google.• Met with new and existing clients every day and developed long lasting client relationships. Successfully negotiated and sold packages and identified appropriate upselling and cross-selling opportunities with an exceptional closing rate. • Interviewed, managed, and trained a staff of trainers that worked directly with clients to make a positive difference in their lives.• Implemented physical, technical, administrative, and logical security controls to protect business assets, including client personal and credit card data. Enabled data encryption at rest on company devices utilizing BitLocker. Enacted security and acceptable use policies for company-provided laptops and cell phones. Enforced strong password policies and multi-factor authentication for company resources.

• Started a lucrative dog walking business that evolved into a multifaceted client-facing training business.• Developed a marketing and sales presentation and marketed at local businesses and client referrals• Utilized my extensive account management experience to build rapport and long-lasting client relationships.

• Recruited top IT talent for Fortune 100 and Fortune 500 companies in contract, contract-to-hire, and full-time employment roles for companies including Blue Cross Blue Shield, Charles Schwab, Hyatt, Allstate, JPMorgan Chase.• Met with IT management at Fortune 500 companies on a weekly basis to gain insight into their business and assess current & upcoming hiring needs. Consulted IT managers on market salary expectations and provided insight into the local pool of candidates for a variety of skill sets. Pitched candidates to IT managers over the phone and in person with a high success rate.

Managed the full sales cycle for large volume book projects. Consulted businesses and independent authors to help achieve their project budget and maximize ROI. Effectively identified upselling and cross-selling opportunities during the sales process. Worked interdepartmentally with Sales, Operations, and Logistics to ensure a smooth production schedule. Generated quotes to achieve margin and quarterly revenue goals while effectively closing business. Provided knowledgeable and friendly account management during long sales cycles. Managed leads and the sales pipeline through SalesForce.com

At Woodruff-Sawyer I assisted in managing the employee benefit plans for twenty large group companies and worked closely with account managers, clients, and carriers to provide excellent service. I planned Open Enrollment meetings for employees and prepared client deliverables for strategic planning meetings. I marketed clients to carriers in order to identify competitive plan rates and executed data compilation and analysis for carrier renewal and marketing plans. I managed multiple large-scale account management projects simultaneously and partnered with account managers and executives to ensure timely delivery and execution of compliance filings. This year I completed Kaplan's Life, Health, and Ethics course and successfully passed the California Life, Accident and Health Agent Examination.

Led a team of over fifty customer service representatives and graphic designers at a fast paced E-Commerce Website. Taught training courses on Zendesk, Contactual, and Minted Back Office Software for new employees. Worked with Minted VIP clients to ensure a positive ordering and design proofing experience. Provided daily feedback for upper management on improving user experience and website functionality. Partnered with Marketing in 2013, reaching out to schools nationwide with donations for charitable events.