Steven Phillips Email & Phone Number

Little Rock, Arkansas Area

Direct and oversee all aspects of safety management and operations, to include policy/SOP development, facility walkthroughs, safety program development and team build/training, while ensuring compliance with governmental safety regulations by keeping management informed of all areas pertaining to safety. Strategically support and develop Covid-19 protocols in partnership with legal and employee relations.• Review/address safety concerns across various operating regions in the US; consistently improve communications with safety leadership and teams to provide clarity of roles.• Develop and monitor safety policies and programs ensuring all meet or exceed regulatory requirements; review policies and procedures to ensure consistency.• Manage the recruiting, selection, training, mentoring and performance of staff; manage safety initiatives, awards and department budget.• Establish company safety goals, objectives and priorities; provide regular safety briefings and safety reports to executive leadership; provide ongoing safety communication.• Partner with training and operations to ensure effective safety education programs are implemented and enforced; consistently review programs to ensure success and revise/update as needed.• Directed safety leadership in keys areas to drive YOY improvements; FY19 improved in 4 out of 4 metric areas and FY20 showed improvement in 3 out of 4 metric areas; impacted due to Covid-19.

Little Rock, Arkansas, United States

Managed and oversaw all aspects of district operations for multiple locations, to include developing and executing strategic business and tactical plans, driving the achievement of all productivity and service metrics, and collaborating with functional groups to ensure strategic planning objectives and targets are met throughout the organization. Supported the SOWE Region on various projects and opportunities.• Directed startup operations in three states to ensure that the centers would be able to operate on opening day and service our customers efficiently.• Developed and evaluated managerial/director leadership to ensure a high level of productivity and service, while ensuring compliance with organizational policies, audit requirements and guidelines. • Produce detailed reports and presentations to aid in field communications and education, while • working with OP&E and management to ensure ongoing staffing objectives are met.• Improved snapshot compliance from 88% to 95% during FY16 and proactively supported the “People First” philosophy and employee engagement.• Received the “5 Star Award” in 2015 for achievements in operational performance and recognized as a graduate of the 2016 Excel DRIVE Program.• Supported various operational program adjustments such as One on One, Dock Education, Scorecard Review, Project Ascend, and PPQA Review Committee.

St Louis, Missouri, United States

Managed all aspects of service center operations, with a focus on building business, driving growth, increasing revenues and ensuring customer satisfaction via the timely and efficient handling of daily shipments. Planned daily manpower needs to ensure customer freight was delivered and picked-up timely and damage free, while creating business strategies, future development plans and expansion activities to align resources and offerings and drive the continuous meeting of customer freight/delivery service needs.• Partnered with 5 operations managers in the STL market to help position them for promotional opportunities at DSM, SNO, QCY, JOP, MVN and TUL locations.• Led all efficiency, service, profit and operating metrics; communicated with dispatch at various terminals and dock staff to coordinate the movement of trailers and freight.• Communicated with dispatch at various terminals and dock staff to coordinate the movement of freight; monitored dock to ensure proper loading techniques and safety guideline were followed.• Conducted safety meetings and facilitated quality groups; monitored and analyzed all opportunities to cut costs and improve efficiencies.• Delegated daily center workflow and ensured service, standards and audit compliance; analyzed opportunities to cut costs and improve efficiencies, while providing the ultimate customer service. • Enhanced associate relations resulting in increased Gallup Survey results; increased from 3.72 in 2005 to 3.92 in 2010, which are some of the higher results in a Class 1 Center.• Scored 94/95% on Service Center Snapshot; highest center score to date.• Received the “5 Star Award” in 2007 for achievements in operational performance and received the “Diversity Leadership Award” in FY07.

Indianapolis, Indiana, United States

Managed the development, leadership and coaching of a team consisting of 21 sales/account managers in District 9 consisting of S. Indiana, Illinois and Chicagoland, with a focus on guiding team to improve sales strategy, processes and execution to best position them to exceed quarterly growth expectations.• Worked closely with account managers to grow and develop business within their service areas; provided ongoing training, mentoring and guidance in sales methodology.• Drove the overall growth of current and prospective client base and annual revenue goals to support YOY expectations via strategic consulting of business plan and sales strategy development.• Improved customer relations with the local customer centers through increased sales exposure, while growing revenue, profits, and sales performance.

Tulsa, Oklahoma, United States

Managed all aspects of service center operations, with a focus on building business, driving growth, increasing revenues and ensuring customer satisfaction via the timely and efficient handling of daily shipments. Planned daily manpower needs to ensure customer freight was delivered and picked-up timely and damage free, while creating business strategies, future development plans and expansion activities to align resources and offerings and drive the continuous meeting of customer freight/delivery service needs.• Enhanced local operation by improving LR from 19.13% to 17.52% and assisted other customer centers within the Region for RVP; AMA, ELP, MKO, and PHX.• Managed Driver Customer Center Operations in Enid, OK; educated LDP candidates for AF system placement.• Scored 92% on customer center snapshot (1999 thru 2001).

CUSTOMER CENTER MANAGER, Lexington, KY (6/1996-10/1997)CUSTOMER CENTER MANAGER, Wilmington, DE (11/1995-6/1996)CUSTOMER CENTER MANAGER, Asheville, NC (11/1994-7/1995)CUSTOMER CENTER MANAGER, Cherryvale, KS (11/1993-11/1994)Managed and oversaw all aspects of daily center operations, to include strategic planning, workflow optimization, staff administration, P&L management, sales/marketing management, workplace safety, quality management, human relations, security and customer service.• Managed the interviewing, hiring, training, scheduling, guidance, performance and termination of staff for both sites; ensured initiatives were in place to drive the achievement of all profit and service goals.• Led the development of operational goals, production standards and plans to improve work processes and increase productivity and efficiencies.