Jordan Ho Email & Phone Number

Dallas, Texas, United States

• Built a monthly recurring online paid community, gaining over 160+ members in just 4 months of launching• Turned learnings into 5 full digital product courses to monetize group with overwhelming positive feedback on the content• Built Instagram following of over 2100 business relevant followers (candlemakers, candle business owners) in 5 months• Consulted over 20+ candle businesses to share expertise on how to grow a candle brand

Dallas, Texas, United States

• Created and built an omnichannel e-commerce company (DTC, marketplaces, wholesale) that sells thousands of units online with a lean team (myself and a few assistants).• Achieved less than 1% return/damage rate through product innovation, substantial packaging, and customer satisfaction.• Built Instagram following of over 17,000 followers.• Achieved an average of 35% returning customer rate of all candle customers building a loyal customer base, using email marketing as a means to drive repeat sales.• Filmed and edited over 200 ad creatives that ran over Instagram and Facebook.• Built and hired internal production and sales team to make and sell candles. • Built wholesale and private label program from the ground up and won over 400+ retailers in our portfolio.• Formed partnerships with 3PL to automate order fulfillment.• Do all bookkeeping in-house with the correct IRS compliance and financial competence.

Los Angeles Metropolitan Area

• Launched 3rd party marketplace program and managed over 200 listings for outdoor furniture on Amazon, Wayfair, and Walmart, ensuring high visibility and optimized content.• Achieved first page rankings for the organic listing for over 100+ relevant keywords through PPC optimization, SEO optimization• Regularly marketplace trends and competitor activities to adjust strategies and maintain a competitive edge.• Led all promotional efforts to maximize sales during high volume periods, such as Mother’s Day, Summer Sales, and Back to School sales.• Managed listing issues and achieved 99% uptime, minimizing inventory downtime• Attended national trade shows to help bolster, market, and sell the brand to prospective customers and leads as well as to connect with existing customers.PPC Management• Managed 12k/month PPC spend while netting $1.2 million in gross sales in just 7 months of launching on Amazon• Achieved profitability during every single month while growing ads by making sure we targeted the most relevant keywords.• Conducted keyword research and competitive analysis to identify high-performing search terms and optimize ad spend.Inventory Management• Led next season forecasts and procurement of inventory based on sales, seasonal trends, and consumer preferences.• Maintained optimal inventory levels for outdoor furniture, preventing stockouts and overstock situations.• Coordinated with the merchandising team to ensure a balanced SKU mix that met customer demand and seasonal trends.• Implemented inventory tracking systems to enhance accuracy and streamline stock management processes.• Collaborated with suppliers to ensure timely replenishment of stock, reducing lead times and improving order fulfillment rates.

San Francisco Bay Area

• Managed up to 5 entire high-growth brands to reach over 50M in total annual revenue on Amazon.• Helped brands plan, launch, and optimize hundreds of Amazon product listings in both Seller Central and Vendor Central.• Spearheaded the client relationship to project manage resources, expectations, and led weekly meetings for reporting.• Optimized Amazon PPC through strategic spending and maximizing sales by A/B testing and ranking for relevant keywords.• Scaled sales accordingly to client goals, such as increasing sales in place of short-term profitability or prioritize gradual but profitable growth.• Helped multiple brands reach over 10M in Annual Sales just in Amazon. • Helped multiple brands reach top-of-category for multiple listings.

Greater Los Angeles Area

• Spearheaded and designed all data visualization cards and reporting tools for the Wholesale and Direct-To-Business sales teams. Created 100+ data cards within data visualization software (DOMO).• Maximized up time for the current sales portfolio (never running out of stock) across 4 different DTB locations and transitioned into new vintages without any down time. • Acted as a proven problem solver and leader for all inventory related problems (Finished Goods, Raw Materials, Tangible, Intangible. etc) - both physically and systematically.• Led all testing and implementation of all Direct-To-Consumers packaging box styles - 3, 4, 6 ,12 packs amongst other packaging such as gift packs. Launched over 50 packaging SKUs over the past 3 years. Spearheaded packaging vendor relationship.• Created, optimized, and distributed processes to team members to keep inventory accurate and reconciled against our ERP system (Netsuite). Supported 42 five-day month closes and 3 annual audits from the operations side successfully.• Partnered with the Engineering team and successfully integrated automated orders into our ERP system. This reduced total time spent inputting bulk orders, and increased accuracy moving forward.

Greater Los Angeles Area

• Spearheaded the inventory management and upkeep of all things inventory, such as Finished Goods, Packaging Goods, Non-Wine Goods, and Intangible Assets. • Helped launch a brand new fulfillment center by deciding which inventory was to be allocated. The result was a smooth launch - 210,000 wine bottles over 15 trucks over 2 weeks and our website did not have hiccups.• Ensured the company always had packaging inventory to fulfill orders - never ran out of any stock and kept a 2 week safety stock regardless of packaging timeline delays.• Achieved 99% Best Cost Routing by leading finished inventory placement, which means almost all of the customer’s orders were shipped from warehouse with the shortest distance - both delighting the customer and achieve optimal shipping costs. • Ensured our ERP system (Netsuite) stayed accurate through out the full production cycle, from buying raw materials to bottling wine. Ensured that all real life events were matching ERP data on a timely manner.

Orange County, California Area

• Successfully delivered over 1500 parts to recognizable airlines such as Aerolineas Argentina and Qantas Airway over 10 months.• Directed interdepartmental teams of 5-6 to support programs worth over $60 million and oversaw daily operation initiatives to ship manufactured parts to aircraft vendors for IFE integration. As a result, 6 aircrafts have successfully taken off with Panasonic equipment.• Led customer and interdepartmental weekly meetings ranging from 8-12 people to strategize action items such as ordering parts, reviewing system holds, resolving ongoing program issues, and reporting status updates to the customer airline.• July 2014: Earned the Panasonic Avionics' Employee Recognition Award by demonstrating poise under pressure with my fellow teammates. Under unforeseen circumstances, we were able to coordinate our worldwide offices to ship urgent parts to one location that were ultimately installed on an aircraft. • December 2014: Earned the Panasonic Recognition of Excellence Award for a consistent and "over and above" effort in supporting the Qantas Airway and Aerolineas Argentina programs.

San Francisco Bay Area

• Oversaw 6 projects simultaneously by producing quota trackers and financial budgets with a heavy use of Microsoft Excel. • Analyzed over 8,000 health surveys through quantitative data and produced consumer trends reports based on pay incentive and medical conditions.

South San Francisco

• As an accounting intern at the broadcasting company, KTSF Channel 26, I have reconciled daily logs on programs to be aired, and performed the other following functions.• Performed basic data entry with Microsoft Excel with simple functions. Executed assignments such as editing employee time slots. • Stamped, mailed, and processed checks under Accounts Payable and reported to the head of Accounts Payable and Director of Accounting.

Scotts Valley

• Analyzed quantitative Excel data sheets that provided the consumer purchase history of Market Motive and produced consumer trends based on location, product, payment, and time period.• Gained exposure to Social Media Marketing, Analytics, and Search Engine Optimization. • Participated in strategic brainstorms among a team of marketing associates and directors to analyze the pros and cons of certain Google Adwords.

400 Beach Street Santa Cruz, Ca 95060

• Dealt with customer problems outside of a ride operator’s regular duties with correct company procedure.• Opened, closed, and operated the rides.

Tucson, Arizona

Bachelor, Business Management Economics

Education record

Activities and Societies: Key Club