- Provided technical leadership & mentoring (Software Architect for a team of 7 Developers)- Conducted requirements gathering with multiple stakeholders across multiple teams- Created documentation for system design and project planning- Developed an ACH transaction processing system [.NET, C#, SQL Server]- Deployed releases to Production and provided Production Support, including Incident Management- Managed cloud (AWS) infrastructure, using automated CI/CD pipelines, including network, golden images, web sites, applications, databases- Responded to regular inquiries from auditors (company subject to NACHA regulations)

- Developed an ACH transaction processing system [.NET, C#, SQL Server]- Deployed releases to Production and provided Production Support, including Incident Management- Managed cloud (AWS) infrastructure, using automated CI/CD pipelines, including network, golden images, web sites, applications, databases- Responded to regular inquiries from auditors (company subject to NACHA regulations)

- Developed healthcare revenue cycle management system [.NET, C#, SQL Server]- Developed custom telephony applications for multiple call centers- Deployed releases to Production and provided Production Support- Directed development work of a small team- Managed all infrastructure, including network, server hardware, operating systems, web sites, applications, databases, email servers, desktops, printers, telephones- Provided helpdesk services (internally and to website users)- Responded to regular inquiries from auditors (company subject to PCI & HIPAA regulations)

- Developed custom sales & business management applications on Microsoft CRM [.NET, C#, SQL Server]- Managed all infrastructure, including network, server hardware, operating systems, web sites, applications, databases, email servers, desktops, printers, telephones- Provided helpdesk services (internally)- Responded to regular inquiries from auditors (company subject to FINRA regulations)

- Provided full-service IT support, consulting, and programming services to multiple clients- Managed all infrastructure, including network, server hardware, operating systems, web sites, applications, databases, email servers, desktops, printers, telephones

- Developed e-commerce site [.NET, C#, SQL Server]- Developed an inventory reorder recommendation engine, compensating for long supplier delivery times- Implemented barcode labeling and shipping automation, improving warehouse order fulfillment speeds- Deployed releases to Production and provided Production Support- Managed all infrastructure, including network, server hardware, operating systems, web sites, applications, databases, email servers, desktops, printers, telephones- Provided helpdesk services (internally and to website users)

- Provided full-service IT support, consulting, and programming services to multiple clients- Managed all infrastructure, including network, server hardware, operating systems, web sites, applications, databases, email servers, desktops, printers, telephones

- Developed e-commerce site (domain name registration) [.NET, C#, SQL Server]- Participated in design sessions to improve the site’s UX- Led a project to automate domain name transfers- Led a project to improve reseller API services- Deployed releases to Production and provided Production Support

- Published marketing content to microsoft.com- Converted Word documents to HTML for publishing- Deployed releases to Production

- Provided phone-based customer service, troubleshooting computer hardware and software issues- Provided second level support and handled escalations- Created Knowledge Base articles for common troubleshooting steps- Trained and mentored new hires on computer troubleshooting techniques and phone etiquette- Developed custom internal applications to automate call center management processes