Assists the doctor and go to patient’s homes to see them as sick or urgent visits. Retrieves vitals enter into EMR system and keeps daily logs.Pre-registers new and established patients verifying all demographic and insurance information making corrections as neededSchedules, cancels and reschedules patient appointmentsMaps specific route corresponding to MD,NP’s, and DPM’s scheduleSchedules patients with Intake CoordinatorInform patients of late arrival, cancellation or other delays per MD’s or NP scheduleTakes telephone notes in EMR (Electronic Medical Record) and routes to appropriate staff for DME or home health ordersCommunicates with Front Desk staff and managers regarding changes in Provider schedule (PTO, call-ins, add-ons)Mail out unable to reach/discharge letters to patientsAnswers incoming calls and forwards calls to appropriate staff considered necessaryCall and confirm appointmentsAssists with rescheduling appointments when there is a change in Provider scheduleCovers Front Desk, as needed, in accordance with Front Desk Job descriptionWorks collaboratively with staff to achieve optimal efficiency, outcomes and moraleMaintains excellent and punctual attendanceAttends agency functions and meetings as relevant or requiredUses computer daily including e-mail, word documents, spreadsheets, patient management system or electronic health record, as requiredRuns daily schedule reports for MD, NP, and DPM on a daily basisDemonstrates commitment to agency mission and goalsMaintains strictest confidentiality; adheres to all HIPAA guidelines/regulationsAbides by corporate compliance program and other agency policies and procedures.

Coats & Todd, P.C. is a leading Social Security, and Veteran's Disability law practice I perform on a daily basis:High volume of callsProvide excellent customer service experience.Work closely with courts and attorneys to achieve firm's goals.Complete tasks proficiently and in a timely manner.Exhibit a professional appearance.Handle large volume of cases and evidence for hearings.Comfortable with electronic filing and PDF/ paperless operations.Communicate clearly both written and verbally.Possess critical-thinking skills.Maintain filing system in organized fashion.Savvy with navigating the internet to find information. Reports and assists directly to COO of the company.

Takes patient vital signs, medical histories, prepare patient for urine or DNA tests or examinations, explain procedures to patient, assist physician during exam, write or call in prescriptions to pharmacies.Uses EMR database daily to update chartsFrequent commuciation with patients with questions or concerns about medication refills or triage.Work with the physician in surgery center to prepare patients for procedures and assisting with op-reports.Work with patients to schedule appointments/medical procedures, and help with workers comp formsmaintain a professional and courteous demeanor when answering phones, greeting or corresponding with patients, co-workers and physicians. Create, maintain and update patient medical records in system always keeping patient medical records confidential.

Medical Assistant/Administrative / Assistant Medical SchedulerEMSC/Evolution HealthJune 2012 to February 2014Assists the doctor and go to patient's homes to see them as sick or urgent visits. Retrieves vitals enter into EMR system and keeps daily logs. I have been in several different positions with EMSC/Evolution Health.Pre-registers new and established patients verifying all demographic and insurance information making corrections as neededSchedules, cancels and reschedules patient appointmentsMaps specific route corresponding to MD, NP's, and DPM's scheduleSchedules patients with Intake CoordinatorInform patients of late arrival, cancellation or other delays per MD's or NP scheduleTakes telephone notes in EMR (Electronic Medical Record) and routes to appropriate staff for DME or home health ordersCommunicates with Front Desk staff and managers regarding changes in Provider schedule (PTO, call-ins, add-ons)Mail out unable to reach/discharge letters to patientsAnswers incoming calls and forwards calls to appropriate staff considered necessaryCall and confirm appointmentsAssists with rescheduling appointments when there is a change in Provider scheduleCovers Front Desk, as needed, in accordance with Front Desk Job descriptionWorks collaboratively with staff to achieve optimal efficiency, outcomes and moraleMaintains excellent and punctual attendanceAttends agency functions and meetings as relevant or requiredUses computer daily including e-mail, word documents, spreadsheets, patient management system or electronic health record, as requiredRuns daily schedule reports for MD, NP, and DPM on a daily basisDemonstrates commitment to agency mission and goalsMaintains strictest confidentiality; adheres to all HIPAA guidelines/regulationsAbides by corporate compliance program and other agency policies and proceduresPerforms other duties as assignedBoard Committee Member for Event Coordinating Emcare/Evolution Health

Handle patient calls and effectively manages and schedules appointments for a group of pediatric doctors. Contact patients to confirm appointments, Effectively handle telephone inquiries, Greet patients immediately upon their arrival and provide excellent customer service, Maintain patient records, Prepares office for daily activities, Answers phones and makes reminder appointment calls or texts. Check in/out patients upon arriving for appointments and ensures that all paperwork, insurance information etc. are up to date, correct and entered into EMR system, Collects co-pay if necessary and issues receipts, Balances payment batches, Maintains petty cash balance appropriately, Obtains insurance authorization, Scans and faxes medical records from patient EMR charts. Even fill-in doing duties outside my job scope in order to help facilitate excellent workflow with the best interest of business and productivity always in mind.

This is a very large group of doctors with a multitude of changing and alternating projects going on daily. Responsible for the upkeep and ongoing daily routines for a total of 55 doctors in the practice which 6 is my dedicated area. I will verify patients insurance for specialty doctor's visits as well as surgery benefits. This is done via telephone, fax, or by Internet verifications. Extensive data entry is involved as well as heavy phone usage. I constantly help out with other doctors due to absences for other employees. Run daily reports, re-bill claims, and print schedules and SUPERBILLS upon requests as per projects as they come in. Candidate is very well organized and exceeds monthly quotas. This is because when I call I have the ability to explain patient's benefits to them in a manner for which they can understand and then tell them the portion that they will be liable for. I have excellent customer service and analytical skills. I have perfected analyzing patient's accounts and working with them to resolve any complaints that may arise due general accounting up to complex concerns to their resolutions. I have mastered the EMR database for the position I held as well as a SUPERUSER for, Medical Manager Software, and extensive knowledge in billing data base systems. I particularly excel at training other staff members in the skills I have mastered in learned areas of expertise. The complete package is because of the repetitive contact to the general public, several insurance companies, and all levels of management and executives contacts made with good attitude, report and exceptional time management skills.