General Responsibilities:The Service Coordinator works with different departments (Mechanical Services Department, Controls, DDC Service) as required to meet client needs on each specific product. This position initiates contact with customers and tracks the services each client receives.Coordinates service calls to ensure customer needs are met on a timely basis.Receives dispatched work orders and service calls for HVAC technicians via phone and email requests. Assists and coordinates service technicians’ schedules for service calls. Reassigns work as necessary to complete work as expeditiously as possible.Orders parts as necessary and sends quotes to customers. Answers all incoming telephone calls and responds quickly.Calls past and existing customers to schedule preventative maintenance on control and mechanical systems (logging them in Spectrum). Create reminders for Technical Support Program (TSP’s) in Spectrum and assign technicians to the TSP’s (assign through their calendar).Provides internal support to accounting, sales and service technicians.Works in conjunction with accounting on work order billing and purchase orders related to work orders. Create work orders and purchase orders. Verifies all costs are accounted for, marked up, and billed. Ensure that customers receive completed work orders daily. Run weekly report to identify open work orders. Assists in closing out tickets.Bills service work. Coordinates with marketing and sales for leads on projects.When an installation is completed, contacts marketing and sales hand off, so they can follow up with the customer. Handles warranty letters and follow up with internal team (engineering and sales) and customer.Scan and file start up documents. Assists service technicians with paperwork (e.g., work orders, tickets, purchase orders, etc.). Makes necessary motel/travel arrangements for service technicians as needed.

Duties and Responsibilities include:• Be the primary point of contact for all customer service inquiries and promptly take incoming phone calls from customers and assist walk-in (counter) customers • Assist customers in fulfilling their product needs• Provide accurate information to customers' questions• Enter sales orders on the O'Connor computer system • Enter P.O.s for items that customers order • Pull orders when necessary • Forklift Certified• Follow up on ALL commitments made to customers in a timely manner when it takes longer to get information or fulfill an order than originally anticipated. Call, fax, or email the customer to give a progress update • Monitor back orders and contact customers to inform them when the products they have ordered are in and available • Process warranty returns and product returns from customers using the correct O'Connor Company process • Attend training sessions as deemed appropriate by Branch Manager or Sales Manager • Maintain your desk and the showroom/counter area in an organized, clean manner

As a General Manager my responsibilities were managing a Best Buy store end-to-end. Responsibilities included:• New Store Opening including Grand Opening the Best Buy in Northwest Wichita, KS• Directly manage and develop the Assistant Manager team and provide leadership to the entire store team and in the market.• 100% Customer Satisfaction and Ensuring that no customer is ever left unserved or underserved. • Entire Stores Employee Engagement and development efforts ensuring that employees feel valued, safe and empowered to create their futures at Best Buy.• Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. • Execute and document background checks, drug testing and reference checks for each candidate.• Recruiting and hiring diverse world class employees and casting them into appropriate roles, ensuring they are fully trained and empowered to serve customers. • Create expense reports, purchase orders and processes invoices for payment.• Analyzes stores performance indicators against company business strategies and goals and lead the Assistant Manager team to develop plans to improve underachieving areas. • Monitor at a high level several key components: Customer Service/Operations to ensure customer loyalty, Sales Departments to ensure Sales Proficiency, Staffing levels, Shrink, Product flow/replenishment, Merchandising and Pricing Accuracy.• Coach, train and role play with employees to ensure proper solutions are being offered to customer's based on lifestyle discovery• Conduct regular store meetings, attends District/Territory meetings, participate in special projects/initiatives as assigned, and perform other duties as assigned.• Sustain and Manage all 3rd Party Labor

Primary Responsibilities Included:• Created the Foundation and helped integrate the Geek Squad Brand and services offerings into the Best Buy stores across the United States.• Part of a team of 10 that created the SOP for Geek Squad. • Serve as a subject matter expert and as a resource for store, district, territory and corporate leadership regarding services• Lead and develop team members by providing coaching, training, professional development,and performance management• Drive Revenue, Comp and NOP• Lead Sales Strategy and Execution for Services Group within D13 stores• Responsible for the end-to-end execution of Services business results including sales, labor, riskmanagement, cost control, and store services profitability within the district• Communicate local needs, perspective and insight with corporate partners to drive innovation andupdate SOP• Create strategies surrounding corporate-led initiatives to deploy workable execution plans• Navigate corporate structure and network to provide clarity and solutions to the field team when needed• Ensure effective training on Services selling strategies and enforce accountability forperformance standards• Hiring the Geek Squad Service Departments within the stores as well as hiring and training a mobile workforce of 7 In Home Geek Squad Agents. • Growth through sales and services offerings.

Primary Responsibilities:• Drive Revenue, Comp and NOP• Manage store expenses, cash over short, counting daily bank deposit• Analyze store's performance indicators against goals and develops plans with stores/district leadership to improve underachieving areas.• Support overall execution of all back office operations, multi-channel fulfillment processes, merchandising, labor and inventory/loss prevention processes• Serves as a subject matter expert and as a resource for store and district leadership regarding sales support, merchandising, inventory and multi-channel functions.• Conducts regular store meetings and attends District/Territory meetings and participates in special projects/initiatives.• Work closely with GM/District/Territory staff on implementing new programs and initiatives and ensuring SOP execution.• Develop and ensure we have the proper operating model to support our strategies, customer experience, and financial• Manage store sales and operations through efficient time management• Deploy and monitor labor resources• Motivate staff to achieve daily and monthly goals