Responsible for managing day-to-day operations of Great Bay Kids’ Exeter Center, ensuring parent satisfaction and compliance with all state and federal regulations.Core Responsibilities• Parent & staff escalation point• Handle and facilitate all student enrollments, including parent tours and meetings• Create staffing schedule, bi-weekly payroll, and submitting monthly board reports• Student class placement and headcount management• Monitoring program plans• Hiring… Show more Responsible for managing day-to-day operations of Great Bay Kids’ Exeter Center, ensuring parent satisfaction and compliance with all state and federal regulations.Core Responsibilities• Parent & staff escalation point• Handle and facilitate all student enrollments, including parent tours and meetings• Create staffing schedule, bi-weekly payroll, and submitting monthly board reports• Student class placement and headcount management• Monitoring program plans• Hiring and training new employees• Observing staff for staff evaluations• Monthly family and staff newsletters• Maintaining programmatic budget• Monitoring Professional Development Hours for each staff Show less

Responsible for providing outstanding quality customer support with a high degree of customer delight, functional and technical expertise, as well as thorough and timely response to customers.Core Responsibilities• Provides exceptional service, technical assistance and training to Bottomline's Legal Spend Management customers• Performs excellent analysis, problem determination and troubleshooting with the ability to know when to escalate• Achieves and maintains proficiency with… Show more Responsible for providing outstanding quality customer support with a high degree of customer delight, functional and technical expertise, as well as thorough and timely response to customers.Core Responsibilities• Provides exceptional service, technical assistance and training to Bottomline's Legal Spend Management customers• Performs excellent analysis, problem determination and troubleshooting with the ability to know when to escalate• Achieves and maintains proficiency with the capabilities of Bottomline’s software as a service application as well as corresponding system software changes• Develops and maintains customer relationships• Acts as primary contact for customers regarding technical and “how to” issues• Assists customers/users by providing training over the phone as needed and explaining additional functionality the customer/user may not be currently using• Document software defects and works with the internal department to escalate or resolve• Documents call transactions, processes and methodologies used to diagnose and resolve the customer’s issues• Assists with identifying root cause of problems; manages and resolves issues in constantly changing environment Show less

Responsible for managing day-to-day operations of Great Bay Kids’ Exeter Center, ensuring parent satisfaction and compliance with all state and federal regulations.Core Responsibilities• Parent & staff escalation point• Handle and facilitate all student enrollments, including parent tours and meetings• Create staffing schedule, bi-weekly payroll, and submitting monthly board reports• Student class placement and headcount management• Monitoring program plans• Hiring… Show more Responsible for managing day-to-day operations of Great Bay Kids’ Exeter Center, ensuring parent satisfaction and compliance with all state and federal regulations.Core Responsibilities• Parent & staff escalation point• Handle and facilitate all student enrollments, including parent tours and meetings• Create staffing schedule, bi-weekly payroll, and submitting monthly board reports• Student class placement and headcount management• Monitoring program plans• Hiring and training new employees• Observing staff for staff evaluations• Monthly family and staff newsletters• Maintaining programmatic budget• Monitoring Professional Development Hours for each staff Show less

All Site (Exeter, Newmarket & Pease Centers),Responsible for training and maintaining America Red Cross First Aid and CPR certification for the entire Great Bay Kids’ agency.

Organized and managed all facets of 7 water-ski/wake-board tournaments each summer hosting over 150 participants and 200 observers in a weekend. Design guidebook, solicit sponsors, manage boats, crews, announcers, injuries, legal, permits, insurance, parking, competitors, trash, Safety, etc.2012 held the largest INT tournaments in the USA2011 held the largest INT tournaments in the USA2010 held the largest INT tournaments in the USAUshered Team New England to win 2010 INT… Show more Organized and managed all facets of 7 water-ski/wake-board tournaments each summer hosting over 150 participants and 200 observers in a weekend. Design guidebook, solicit sponsors, manage boats, crews, announcers, injuries, legal, permits, insurance, parking, competitors, trash, Safety, etc.2012 held the largest INT tournaments in the USA2011 held the largest INT tournaments in the USA2010 held the largest INT tournaments in the USAUshered Team New England to win 2010 INT National Championship Awarded 2010 INT Coordinator of the year Show less

• Worked One-On-One with students • Assist the teacher with daily activities in the classroom • Kept a journal of students daily learning