Group Scheduling Manager / Concessions Staff
• Provided or initiated customer service and fulfillment• Independently managed scheduling for 270 education and community organizations amounting to over 6,000 scheduled visitors in 2019 season• Communicated with group contacts through multiple methods: emails, texts and direct phone calls• Utilized multiple online and computer tools to manage, backup and share schedule with other staff managers: Survey Monkey, Google Calendar, MS Excel… Show more • Provided or initiated customer service and fulfillment• Independently managed scheduling for 270 education and community organizations amounting to over 6,000 scheduled visitors in 2019 season• Communicated with group contacts through multiple methods: emails, texts and direct phone calls• Utilized multiple online and computer tools to manage, backup and share schedule with other staff managers: Survey Monkey, Google Calendar, MS Excel, Dropbox• Delivered and maintained dynamic service with day-to-day changes dictated by weather, cancellations and re-scheduling• Conducted financial transactions by cash and credit card through Square Store Show less