Taking full responsibility for all of my allocated Key Accounts, with sites across the UK• Monitoring all of the inbox’s for each individual account.• Raising and allocating any reactive works that come through the inbox.• Following my accounts reactive and quoted works through until the invoicing stage, including costing for labour/parts, then passing over if additional work is needed to go to quote.• Answering Queries via email and phone call regarding new or existing jobs.• Uploading invoices to the clients portal and updating them daily with attendance dates / parts ETA.• Sending RAMS (risk assessments).• Keeping client portals up to date and making sure KPI reports are at 100%.• Cross over working to ensure that I am able to support my colleagues when they are busy or are on annual leave.• Attending site meetings with clients / Weekly teams meetings.• Filing all job packs after the invoiced status is complete.• Assisting management with any other tasks as requested.• Being the first point of contact for the customers.• Managing large accounts such as Tesco stores, GFSL Prisons, Parkdean Resorts and Travelodge, all spread across the UK.

Answering the emails coming into the inbox for damp and mould, Major works and completed jobs from contractors.• ‘Cross over’ working to help out other members of the team in busier periods or to cover whilst taking annual leave.• Booking the Major works jobs in with the tenants using the DRS system.• Logging and raising jobs for the surveyors.• Using numerous in-house systems such as, DRS, Open Housing, Citrix, Keystone and Teams (for all meetings and calls).• Holding monthly contractor meetings and supporting other team members by taking minutes in their meetings.• Shadow surveyors onsite and at appointments with tenants taking notes.• Sending out outcome letters to tenants following on from surveys to make them aware of how the issue is going to be actioned.• Booking in damp and mould surveys in with the tenants when they have raised issues with their properties.• Raising basic asbestos jobs (emergency, 5 day and 20 day targets) and sending them out to the contractor.

Answering a constant flow of calls coming in from Engineers / Tenants / Contractors andCustomer Services.• Raise job requests that come through on emails and calls.• Raising purchase orders and send out to contractors.• Follow up on jobs that have been previously booked in and are ‘in progress’ so i cankeep the tenant up to date with the works being carried out in their property.• Complete any extra tasks that has been requested by my manager.

Answering Reactive calls and emails from customers.• Liaise with Engineers around customer quotations and book onto the system.• Scheduling preventative maintenance works, return visits and call out activities withengineers.• Raise sub-contract orders.• Sourcing, purchasing and arranging equipment for jobs according to the customersrequirements.• Assist with maintaining the service management database.• Collation and recording of the distribution of jobs to Engineers.• Maintain Engineer attendance records.• Assist with managing the out of hours on call system including recording call outson the database.• Liaise with the Team Manager, stores controller, and accounts department asrequired.• Undertake any other tasks as requested by management