Holly Hebard Email & Phone Number

Greensboro, North Carolina, United States

Leads strategic innovation initiatives that drive revenue growth through the exploration of new solutions, market segments, and business models. Instrumental in navigating the disruption of generative AI, both internally and commercially.• AI Strategy & Leadership: Played a key role in the company’s response to AI disruption by leading the identification of key AI needs across departments and aligning teams on AI-driven priorities.• Commercial AI Product Development: Led the business planning and go-to-market strategy for an AI industry portal-play, ensuring its alignment with market trends and client needs. • Product Analytics: Oversees user-testing and data tracking, ensuring product strategy is shaped by end-customer feedback and usage. • Financial Analysis: Owns the development of detailed pro formas for new business ventures. • Driving Change Leadership: Co-leads a team tasked with embedding change leadership and change management as part of a broader organizational transformation.

Greensboro, North Carolina, United States

Established CCL’s first Program Management Office (PMO), leading 70+ professional staff dedicated to CCL’s Client Experience and Success across more than 300 corporate clients and $100M in revenue. Consolidated business processes from three unique locations into one efficient Americas-wide process. Contributed to client success, retention, and account growth by ensuring exceptional experience throughout contract implementation and execution. Prioritized a strong relationship with the Sales team to ensure seamless execution and a unified client experience. • Strategic Partnership. Cultivates alignment across 10+ global functions in a matrixed organization to ensure client satisfaction and process efficiency from pre-sale through contract realization. • Talent Management. Establishes, maintains, and revises PMO roles, team configuration and recruitment appropriate to deliver the agreed-upon goals and objectives.• Crisis Leadership. Led the PMO organization through simultaneous crises, including the business impact of the global pandemic, a 50% reduction in force, and a cross-Americas reorganization of talent.

Greensboro, North Carolina

Established a centralized Shared Services function for Global Markets Americas, leading the standardization and optimization of three professional teams across all Americas locations: Creative Visual Design, Contract Administration, and Content Coordination.• Developed service level agreements and capacity metrics, decreasing issue escalation by 50%. • Drove creation and alignment of client branding, including, pricing, design mockups, and client facing language for over 100+ account team members across functions. • Supported the development of the leader of contract administration.

• Managed contract fulfillment for a portfolio of Fortune 500 clients valuing $1M+. • Created business processes and documentation for a new, large scale data analytics product; facilitated training for over 100 cross functional Sales, Client Solutions, and Operations staff. • Revised project management tools and templates to optimize efficiency and manage project margin.

Birmingham, Alabama

Led admissions, operations, and registrar functions for the Graduate School. Evaluated the organization for operational inefficiencies by restructuring responsibilities and implementing automation. Integrated several new technologies and automation to increase efficiency, cutting processing time by 200% and vastly improving Service Level Agreements.• Led the implementation of Salesforce and TargetX, the Graduate School’s Customer Relationship Management system (CRM), functioned as the lead CRM administrator, and designed and facilitated training for 200+ users. • Directed the build of a new online application customized for over 100 graduate programs, data integration both in and out of Salesforce, data analytics, and communication campaigns to enhance recruitment, ultimately saving 500+ hours of manual processing. • Optimized efficiency and transparency in degree requirements by implementing new software (Degree Works) and leading a curriculum audit of over 100 graduate programs, saving 300+ hours of manual audits. • Wrote, revised, and clarified policy in the Graduate Catalog, impacting 7,000 students.

Co-developed the mission, vision, and organizational structure of the SFO, a one-stop-shop for assisting students throughout the academic life cycle.• Supervised a team of professional advisors and academic support specialists, emphasizing mentorship to enhance team and individual growth.• Functioned as the organizational leader and technical support lead for the implementation and administration of Starfish, UNCG’s early warning and student tracking system.

Master Of Science, Counseling And Educational Development

Bachelor Of Science (B.S.), Psychology And Sociology