• Work closely with the account manager on new developments• Liaise with purchasing and our international sites to find out pricing and sampling costs• Liaising with sales admins and other global sites regarding data issues• Develop samples of new products and send these to the client for approval• Handle customer enquiries and complaints efficiently and resolve these to a successful resolution • Produce weekly/monthly reports when required for the account manager and client• Monitor stock usage of certain products and to take ownership for ordering stock within guidelines • Set up and keep up to date brand manuals to include order forms, procedures, item references and prices.• To liaise with international sites regarding customer and retailer enquiries in regards to the production and dispatch of products• To raise orders• To liaise with design to generate new artwork and amend existing artwork

• Ensuring all jobs for the day are dispatched / posted and on time to the printers• Chasing jobs to ensure they are printed on time so the company do not incur any late charges for missing print • Dealing with any complaints or queries• Organising couriers / cabs for urgent deliveries • Booking in jobs on the MIS systems - in-putting all data accurately so the jobs are printed to the correct spec• Downloading / Uploading required files from / to FTP sites• Ensuring all trackers and spreadsheets are up to date with the latest information - so jobs can be invoiced correctly once archived • Support the senior teams in all admin duties including: transferring files on the server, photocopying, binding presentations, filing putting together mock ups.• Answering the telephone and building rapports with Suppliers / Printers

• Ensuring we have enough towels sheets ordered for the day• Filing consultation cards• Dealing with complaints sending letters/gifts • Stock take / checking deliveries and replenishing stock when required • Organising the computer diary everyday (making sure everyone has a room for each treatment and clients are sent to the right treatment areas) • Taking phone calls internally and externally dealing with enquiries / complaints and future bookings • Arranging deliveries for specific events to companies or individual clients • HR admin including: diary management to ensure we keep records of over 100 therapists for holiday / sickness to ensure appointments are fully covered. • Customer service, ensuring all customers are greeted and booked in correctly as well as supervising their visit and ensuring their requests are dealt with so they have a satisfied visit • Providing treatments such as: manicures, pedicures, facials, massages, reflexology as well as other body treatments. • Successfully achieving daily and monthly targets as set by the Spa Manager• Ensure all areas comply with health and safety regulations• Up keep of treatment rooms and other areas of the spa