Routes agreements, forms, and contracts as neededRoutes invoices, purchase requisitions, and purchase orders appropriatelyUpdates paperwork, maintains documents, and word processingCreates agendas, attends meetings, and takes notes as neededManages filing system and records information as neededUpdates and makes general staff announcementsMaintains and orders office suppliesMaintains staff uniform and other inventoriesPicks up packages at City HallOpens, sorts, and distributes incoming mailCollects and stamps outgoing mailCoordinates office events as neededHelps to organize and maintain office common areasPerforms other general office duties and runs errandsPerforms other related duties as assigned

• Processed accounts payable and accounts receivable using QuickBooks• Handled bi-weekly payroll• Prepared monthly financial reports and created invoices• Answered phones and took messages.• Maintained and processed invoices, deposits, and money logs.• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow

I orchestrated the Associate Experience program, overseeing various initiatives such as charity donations, staff luncheons, and the creation of monthly event calendars.To enhance engagement, I developed and managed department-wide games, contests, and associate awards. Additionally, I provided extensive coaching and counseling to associates, guiding them to surpass customer satisfaction and resolution targets. I conducted side-by-side observations and quality assurance reviews for ongoing improvement and efficiently managed overtime scheduling, creating weekly rotation plans.Handling escalated calls, including high-risk interactions with representatives from elected officials' offices and media relations, was part of my responsibilities. I also took charge of leading team meetings, huddles, and training sessions to ensure compliance with new policies and procedures. I regularly presented associate performance reports to upper management and played a key role in delivering training sessions to new hires as part of their onboarding process.Moreover, I managed department production, optimizing queue coverage and minimizing downtime. My experience encompassed a wide range of loans, including Pay Option ARM, Conventional, HELOC, FHA, and VA Loans. I also collaborated on specialty teams for government programs, Disaster Relief, and Quality Control, and proficiently processed documents for final loan modification reviews.