Lead associate for entire Home Department. Assisted with training new employees and updating current employees with new product lines, store procedures and current events. Responsible for soliciting new bridal registries to meet and exceed monthly registry goals. Maintain current registries to ensure customer satisfaction and overall success of registry. Perform as primary contact for registered brides regarding special orders, registry expansion, product returns/exchanges and assistance with registry completion. Plan special events with outside vendors to promote new registries and generate new sales. Work close with Sales Team Manager, Assistant and Store Managers and Bridal Associates from other stores. Maintain and exceed personal sales and credit application goals. Ticket, arrange and display merchandise to promote sales. Evaluate customer requests and make product recommendations, explain use, operation and care of products.

Performed administrative and receptionist duties for office manager and sales manager. Trained new administrative assistant and receptionist employees. Provided basic sales and technical assistance to clients and office team. Strengthened client relationships by keeping customer contact active and current. Served as main contact for largest client accounts; responsible for new product announcements and promotion. Sales representative at national trade shows and events – including booth setup & solo company representation. Served as main point of contact for all office incoming emails and phone calls. Resolved email or phone requests or redirected inquiries to the appropriate staff. Preserved the integrity of product database including data input and management. Recorded and tracked sales team performance, produced invoices, processed orders, coordinated product shipping. Managed product inventory, communicated with corporate office (Germany) regarding stock levels and reorders. Remain knowledgeable of current sales and promotions as well as payment and exchange policies. Evaluate customer requests and make product recommendations, explain use, operation and care of products.