Holly Stanley Email and Phone Number

· Oversee the day-to-day functions of customer service department including tracking results, maintaining a knowledgeable staff, and assisting customer base.· Holds monthly coaching sessions with employees to foster a healthy exchange of ideas and create a productive workplace where company goals are clearly outlined for all staff.· Act as liaison between production, customer service department and customers relaying daily information as well as high level overviews. · Interview, train, motivate and evaluate employees by providing training, strategizing with employees to correct deficiencies, and utilizing discipline techniques and termination procedures when necessary.· Create and maintain a training manual for Customer Service Representatives, both current and future. · Review current practices to produce policies and procedures for the purposes of protecting staff, company, and valued customers. · Create production proposals centered on customers to assure accurate, efficient, and on-time production.· Design and oversee the upgrade of plant facilities as project manager. · Work directly with media partner to redesign company website as project manager.· Act as social media liaison coordinating information from multiple departments to present a united vision to customers and end-users.

· Oversee the day-to-day functions of branch including handling cash, tracking results, maintaining a knowledgeable staff and assisting the general public with solutions to problems both big and small.· Holds monthly coaching sessions with employees in order to foster a healthy exchange of ideas and create a productive workplace where company goals are clearly outlined for all staff.· Interview, train, motivate and evaluate employees by providing training, strategizing with employees to correct deficiencies and utilizing discipline techniques and termination procedures when necessary.· Create and maintain tracking documents for both Senior Management and peers to create an efficient and streamlined process company wide. · Review current practices in order to produce policies and procedures for the purposes of protecting staff, company and valued customers. · Daily examination of system applications in order to discover and correct compliance errors while creating and submitting documentation summarizing the previous day’s work pertaining to federal regulations. · Strategize, test and monitor system applications in partnership with I.T. and Division Management in order to create and maintain the most efficient and informative system.

· Cash handling with assisting the general public with daily transactions related to banking needs.