Holly Smith Email & Phone Number

Clearwater, Florida

Documented all customer inquiries and comments thoroughly and quickly.Responded to all customer inquiries thoroughly and professionally.Referred unresolved customer grievances to designated departments for further investigation.Answered customer questions about product availability and shipment times.Resolved issues with order inconsistencies, failures in receipt of merchandise, and dissatisfaction with productsInitiated new customer database setup relying heavily on speed and accuracy

Greater Atlanta Area

Implemented and administered advanced Microsoft technologies.Provided base level IT support to non-technical personnel within the business.Installed software, modified and repaired hardware and resolved technical issues.Identified and solved technical issues with a variety of diagnostic toolsManaged call flow and responded to technical support needs of customers.Collaborated with other offices and territories to plan and implement new technology.Evaluated and conducted technical and functional research and analysis.Maintained and updated customer service databaseDeveloped and implemented Microsoft SharePoint site for 6 locationsProvided technical support and training for all hardware and software for 6 locations and 135 employeesDeveloped training classes to best optimize Microsoft Office technologies to assist in streamlining individual jobsDesigned and implemented program that allowed update of 26,000 record customer database by one person inone day rather than having to hire multiple workers over 2 week periodCreated and delivered monthly package to customers showing all purchase history, maintenance records, andmachine specifications in easily accessible DVD website formatDesigned complex Microsoft Excel spreadsheets combining data from multiple departments in shareable locationfor ease of use by managementDeveloped detailed Sales analysis reports using Monarch Data TechnologiesServed at IT Chair for the John Deere Software User Group national organization

Greater Atlanta Area

Directed software design and development while remaining focused on client needs.Worked effectively with design teams to ensure software solutions elevated client side experience.Implemented and maintained company's first computer networkTranslated business needs into design specifications for software development projectCreated computer system documentation that would allow even the most inexperienced person to operatecompany softwareManaged staff of 5 couriers and 2 admin assistantsEnsured accuracy and confidentiality of medical data in patient database using reporting functionality