Holly Dieter-Mutz Email & Phone Number

South Carolina, United States

United States

Creates and fosters a culture of positivity, personal and professional growth, ownership, servitude and success. Responsible for the process, tools, and team development to ensure consistent and efficient implementation across small to mid-market business.

United States

Proactively guides clients through successful completion of onboarding, software configuration and training process by utilizing agile principles.Coordinates key stakeholder efforts and internal resources (Data, IT, Sales and Customer Success) to ensure each client is set up for long-term success.Fosters enterprise partnerships built on trust and respect to scale business growth.Develops an understanding of Hybrent’s role in meeting clients’ initiatives within the healthcare ecosystem.Leverages vendor relationships to support client needs and elevate the company’s position in the industry.

United States

Accountable for client onboarding and management, yielding a 96% customer satisfaction score through streamlining the application process, providing timely quotes/renewals and professional issue resolution for C-suite executives.Acted as liaison between all internal departments and external vendors to coordinate logistics and promptly handle any schedule conflicts for furnished apartments.Oversaw and monitored in-house and contracted Quality Assurance Specialists and relationships with up to 75 housing communities across 3 states to ensure consistent quality and service to company standards.Effectively managed over 20 vendor relationships, evaluating and identifying opportunities for continued vendor performance.Ensured billing, account reconciliation, payment and collections efforts were completed across the entire book of business.Onsite sales and logistics support (pre-COVID) for Furniture Rentals, Inc. & My Rooms Furniture Gallery divisions of company in Charleston, SC furniture sales and rentals.

Oswego, Illinois

Supervised schedule and policy adherence across Nursing Department of ~200 employees by implementing new processes (e.g. employee incentive programs) in addition to rolling out a new clinical scheduling software.Decreased overtime costs by $90,000 by evaluating the budget, creating policies and procedures in order to fill open positions, effectively onboard new employees, and ensure staff coverage across 3 shifts (around the clock care).Selected and managed relationships with 8 staffing agencies to fill facility openings on short notice.Supported HR by auditing and handling recordkeeping of all OSHA employee incidents.Interpreted between Spanish-speaking patients and staff for medical assistance/dietary restrictions.

Aurora, Illinois

Acted as a mentor for an Ethiopian refugee to assist with acclimation to the country and culture.

Naperville, Illinois

Maintained daily service metrics while assisting with academic and tech support needs of students for online courses.Established student enrollment and retention goals, leading a team of 10 academic advisors to consistently meet those goals each academic period within a call center environment.Trained team on current academic policies, procedures, metrics expectations and assisted with escalated student situations. Piloted Olympic Committee student project and organized award ceremonies for honor student population.

Quetzaltenango, Guatemala

Interpreted between Guatemalan staff & international students. Translated, edited and revised school's website. Handled payments and currency conversions for classes, activities, host families and excursions. Settled any concerns with host families and classes. Taught private English classes to prepare students for TOEFL exam. Showed apartments above school to prospective local and international tenants. Assisted locals with free medical clinic questions, which was also located within the school.

Quetzaltenango, Guatemala, Central America

Taught after school supplemental courses for underprivileged children focusing on Math, Spanish grammar, English & Art. Participated in promotion and fundraising events.

Dekalb, Illinois

Data entry and international program assistance.

Plainfield, Illinois

Counted sales, made deposits and balanced an average of $50,000 daily in company safe. Settled complicated customer situations by handling returns and complaints training team members in the process. Advanced through Cashier, Guest Service, Cash Office Specialist, Price Management, Soft Lines, and Team Lead positions.

Bachelor Of Arts (B.A.)

Master Of Business Administration (Some Coursework Completed)

Study Abroad Program For Niu

Associate Of Arts