Joel Studebaker Email & Phone Number

Normal, Il, Us

- Manage technical teams within the operations division for a multi-product SaaS company, including Solutions Architects, Integrations Analysts, and Data Analysts- Work closely with executives across functions to ensure alignment between sales, product, development, and operations- Deploy and manage internal systems to ensure operational excellence, drive process improvement, and capture data to inform business decisions- Partner with operational leaders in customer support, implementation, and customer success to ensure prompt resolution

Bloomington, Illinois, United States

Originated the Pre-Sales Engineer role for the Hybrent product. - Support Account Executives in achieving bookings goals through collaborative discovery, solution design, and product demonstration.- Successfully close business in SMB and Enterprise markets, focusing on customers with annual contract values between $50,000 and $600,000.- Design integrative solutions across customer's clinical systems (EHR, EMR, PM), financial systems (ERP, AP, AP Automation), SSO, data warehouse/visualization, and other custom components- Support operations with customer-specific documentation, implementation support, project planning, and escalation management- Train Account Executives on product knowledge and serve as the front-line for product and interop questions throughout the sales cycle- Support enhancement and feature development as a product SME

Bloomington/Normal, Illinois Area

Originated multiple roles to address emergent priorities in a growing startup (Hybrent) through acquisition.Training Manager: Originated and led a customer-focused training team. Oversaw development of a product knowledge base, in-application walkthroughs, and LMS courses. Delivered white-glove training solutions to enterprise customers.Product Manager: Worked with external stakeholders to plan and execute large-scale new feature development. Wrote user stories and functional requirements. Collaborated with developers and reviewed output for on-time product releases. Tracked deliverables against stakeholder business requirements. Release Cycle Manger: Originated the role and procedures to manage release cycle for hundreds of customers. Reduced upgrade-related issues by 99%. Reduced version fragmentation by 60% in three months.CRM Manager: Developed and maintained an operations-focused CRM to eliminate "spreadsheet hell." Built API-based integrations to our own product and our Customer Service software for holistic visibility into product utilization and reported issues. Oversaw build and maintenance of multiple cloud-based solutions (Google Appmaker, Quickbase, Hubspot, Salesforce) and executed data migration post-acquisition.

Chicago, Il

- Designed and executed a special program with a $500,000 budget and a distributed team of 20+ employees and contractors for a state-wide, in-person training program with online training component. - Engaged with external stakeholders to coordinate program delivery, ensure stakeholder engagement, and increase program participation- Scripted, produced and delivered high-quality online courses on tight deadlines and under budget; managed external contractors for video production, editing, graphic design, and animation

Normal, Il

Normal Township had never elected a Democrat prior to 2017. We secured Democratic control in a single election. I managed Sarah Grammer's historic race for Normal Township Supervisor, while supporting Democratic candidates for the Township Board of Trustees. Our campaign and victory was highlighted by US Senator Dick Durbin and campaign professionals on national news in the lead-up to the 2018 midterm election as a blueprint for what can be achieved at the local level.- Developed the campaign field strategy from scratch. - Built a volunteer roster from scratch. Recruited, turned out, and trained more than 100 volunteers within two months.- Managed voter targeting and facilitated phone banks, door canvassing, and fundraising events.- Coordinated earned media, ensuring the campaign's voice was well-represented in local press.- Managed robust data collection, securing voter persuasion profiles that would be leveraged by local and county campaigns in election cycles since.

Normal, Illinois

- Collaborated with an interdisciplinary academic team at Illinois State University- Contributed to grant-writing efforts to secure a large grant from the National Science Foundation.- Developed an innovative, six-week STEM curriculum for 5th grade classrooms- Designed and facilitated 25-hour training programs to prepare teachers to utilize new technologies and implement the curriculum in their classrooms- Analyzed data to answer critical research questions about our curriculum and training- Presented at professional conferences, and co-authored a paper published in a peer-reviewed journal

Dimmick, Il