Deliver sophisticated legal solutions, supervise daily operational service, and manage the adoption of the LexisNexis portfolio of solutions within a large law firm territory. Handle all contract negotiations, strategic planning and analysis of LexisNexis product utilization to assess risks and strengths in accounts. Manage key partner and C-level executive relationships for LexisNexis with the company's top legal industry clients in Ohio, Kentucky, Indiana and West Virginia.

Responsible for driving revenue and positively impacting use and preference within assigned large law firm accounts through understanding client needs, uncovering and qualifying leads, driving penetration and addressing issues enterprise-wide. Communicated regularly with team members to understand accounts, priorities and strategies, as well as provide feedback. Created and executed territory plans using strategic planning and consultative selling to meet objectives. Developed, marketed and conducted group presentations and demonstrations across solution lines to sophisticated consumers of legal research. Assisted with and negotiated multi-product line contracts. Cultivated relationships with key decision makers to understand business drivers and decision making processes. Managed accounts in multiple territories including Ohio, Kentucky and Indiana. Provided new hire training and coaching for new employees. Assisted firms and attorneys in researching complex legal issues, business development opportunities, uncovering industry trends and conducting due diligence. Represented LexisNexis lecturing at numerous professional organizations, law schools and undergraduate institutions.

Conducted telephonic and in-person support for internal and external Corporate & Federal Market customers utilizing all LexisNexis solutions. Cultivated excellent customer relationships by acting as a resource and means of meeting and exceeding the customer’s expectations of LexisNexis solutions and services. Adapted to customer needs and learning styles as necessary. Identified and communicated pertinent client information to account team to ensure quality support in a timely manner. Supported adoption of and developed expertise in practice specific products and services, including solution oriented products such as Insurance Compliance and Tax Center. Developed and organized training for internal education on CourtLink and Insurance Compliance. Created and planned course of action for multiple projects, including documented process of outbound calling, as well as Insurance Compliance sales process, ensuring efficiency and organization across the department and sales force.

Provided high level telephonic research, support and resolution to external customers utilizing available tools and resources, as well as business judgment and expertise. Discussed and assisted in resolving customers’ complex legal research questions in various areas of law. Worked with clientele to increase and contribute to LexisNexis revenue. Contributed to team environment to continually increase performance levels. Participated in Center of Expertise on Secondary Legal Materials, assisting in providing knowledge to department to improve overall effectiveness and awareness of staff. Assisted in training new employees through coaching and peer to peer feedback. Promoted to Senior Legal Research Associate within sixteen months.

Researched and analyzed legal issues related to multiple areas of law including personal injury, municipal law, real estate, family law, contracts and criminal law. Prepared briefs on legal issues, not only for attorney’s review but often for direct submission to court. Managed in house title company. Conducted title examinations, reviewing public records to determine legal status of title and multi-tasking under stringent deadlines.