Develop change management and people experience strategies and guiding principles to support the execution of strategic change and engagement initiatives across the organization. Collaborate closely with business leaders to design, implement, and sustain transformational change programs and improve overall employee engagement and experience, aligned with the company's strategic direction.

Manage team of change managers, test leads, APAC support and learning and enablement leads to prepare global user communities for new tools, processes, and workflows. Partner with business leaders to support release of projects that are fit for purpose with successful operational rollouts that lead to sustained business value. Create learning opportunities for employees to increase their ability to support the digital transformation of our business.

Set and implement digital transformation strategy to deliver innovative technology and process solutions through creation of a learning and higher-performing organization. Support agile development initiatives with key focus on Artificial Intelligence/Machine Learning, Business Process Management, Process Excellence, and harmonization efforts. Implementation of Responsible AI.Using lean-agile change management framework, prepare global user communities for new tools, processes, and workflows. Partner with diverse teams to support release of projects that are "Fit for Purpose" and ensure successful operational roll-out according to identified Outcomes and Key Results. -Assess current state and target state for digital transformation through agile and cultural reinvention.-Create practical implementations for strategies with metrics to show success.-Assess organizational readiness for change.-Ensure business operations stakeholders are included, engaged and prepared for project outputs.-Lead change management and operational readiness initiatives including policy, issue resolution, training and communication and long-term planning for resource allocation.-Develop effective transition plans to ensure stakeholders impacted by changes have had correct training and have relevant materials to ensure they will be operationally effective.-Review effectiveness of transition plans to document lessons and follow on actions, requirements.-Ensure global change management strategy, communications plan and training across all projects with flexible application that accounts for localized requirements.-Ensure change management framework is being implemented in consistent manner. -Provide strong leadership to negotiate solutions and agreements with affected functional areas as appropriate.-Create and deliver Change Management Practitioner certification training.Key Regional Focus: Asia, Canada, Pacific, Philippines, United Kingdom, United States

Led operational readiness for multi-million dollar Caselaw, Case Related, and Citations Modernization projects, which included infrastructure changes, automation deliverables, key "big data" enhancements, and migration of ~12 million documents. Responsible for preparing user communities for new tools, processes, and workflows in modernized environment. Partnered with project leads, data governance, quality, training, and business leads for successful releases. Liaison between editorial and engineering. Case Related Subject Matter Expert.

Managed Expert Witness and Jury Verdict production teams (on- and off-shore) in identifying and updating expert witness content, linking content to experts, archiving content, synching database information, authoring Jury Verdict Summaries, and publication of FLP print publication.

Established requirements and workflow design for accelerated content workflow. Developed quality and training programs; delivered training to offshore resource. Identified and analyzed content for update to online platform. Monitored direct feeds of content from variety of sources and consulted on content expansion. Managed effort to attach expert witness identifiers to content. Supported content-enabled tools. Served as consultant on creation of Case Related schemas for new online platform.

-Quality and Training Solutions (QTS) Lead for the Original Source Document (OSD) Project.-QTS Lead for OSD Innodata Offshore Resource Pilot.-Subject Matter Expert for Expert Witness Transcripts (EWT) Workflow and Wireframe Design.-Lead for OSD Collection Manager (CM) Re-Design utilizing Agile Development Process. -Played integral role in creation of Expert Witness Summaries (EWS) product, workflow design, and training/auditing program.-Instrumental in tailoring/reviewing OSD, EWS, EWT, and Offshore Pilot processes to meet quality and production goals through workflow changes, enhanced CM tool functionalities, and training.-Collaborated with management on Business Case preparation, sizings and resource allocation, development of product requirements, implementation of Product Champion direction, revenue trend analysis, and identification of growth/efficiency opportunities to maximize return on OSD “investment.”-OSD -- Created auditing and training program from ground up with demonstrated beneficial results in production and quality.-Led Expert Witness Summaries Outsourcing Pilot Program.-Conducted monthly audits of caselaw summaries pursuant to statistically valid sampling methodology. Trained editors on variety of topics.Participated in external special projects