Michelle Jensen Email & Phone Number

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

• Assisted in the design and creation of on-boarding and training content for six restaurant locations for front of the house and back of the house team members, including all hourly positions and salaried management roles• Established trainer criteria and job description, selection of individuals at each location, provides “Train the Trainer” classes, ongoing development plans for trainers• Successfully implemented on-boarding and training programs in all locations with weekly auditing procedures • Assist Human Resources with determining staffing needs, ad placement, candidate selection, and interviewing of all hourly staff members for six restaurant locations• Provides in-person on-boarding session to all new hourly and salaried staff members, review policies and procedures, training expectations, reviews training schedule and program• Creation of Standard Operating Procedures (SOP’s) to support Human Resources, Marketing, Culinary, Beverage, Financial operations. Updates SOP’s and creates new SOP’s for management teams to utilize as a resource.• Ownership of guest recovery for all restaurant locations. Responds to all online reviews and corresponds with guests during the recovery process by phone or email. Issues guest recovery gift cards, communicates with management teams on the process and follow-up.• Multi-unit office manager, specializing in payroll preparation, cash reconciliation, preparing deposits, file maintenance, orders supplies• Strong computer and application skills including working knowledge of Microsoft 365, Google Docs-Sheets, Drop Box, POS-Aloha and Toast, Tock, Compeat, Plate IQ, Triple Seat, Basecamp, Sling, Slack, Traction, EOS

Minnesota, United States

Greater Minneapolis-St. Paul Area

• Responsible for marketing, leasing and pre-leasing of apartment homes• Achieved monthly sales goals by motivating sales team through individual accountability• Audit sales systems, outbound/inbound calls, email and text communication from potential residents• Coordinate leasing meetings daily with sales team• Review staff performance, guest cards, documentation and follow-up• Oversee application process, credit underwriting, approval process, all move-in paperwork• Maintains open communication with all property staff, built trusting relationships with residents• Performed duties such as hiring, evaluating and counseling under the direction of the Property Manager• Strong communication skills, knowledge of business correspondence• Strong computer skills, including working knowledge of Microsoft 365, One-Site, Heartland, LeaseHawk

Minneapolis, Minnesota

General Manager for Full-Service Division- Cafe and Bar Lurcat, Masa, D'Amico Kitchen-Prepared strategic and annual sales and labor forecasts and budgets, analyzed variances and implemented corrective actions to increase guest check average and guest visits. -Tracked weekly sales and labor to develop executive leadership reports for business development planning. -Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences. -Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences. -Event planner- Booked, planned, coordinated all private dining events including corporate events, weddings, and all restaurant holiday events. -Drove annual sales to over $5,500,000 by building wedding event business. Won "Best Rehearsal Dinner Venue" Minnesota Bride Magazine 2017 and 2019. - Wedding Event Expert- Booked, planned, executed 50+ weddings annually at Cafe and Bar Lurcat -Emphasized "guest first" approach, delivering local neighborhood restaurant environment that built customer loyalty. -Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.

North Carolina, Minneapolis, Washington

-Championed 100% guest satisfaction by providing excellent dining experience. -Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue. -Worked closely with General Manager, chef and cooks to determine menu plans for special events or occasions.

Art Teacher Education

Art Teacher Education