Holly Sanders Email & Phone Number

Greater Chicago Area

VIP Account Manager for Farmville 2 Country Escape

Greater Chicago Area

Communicates tasks and projects that impact administration of the plans to achieve timely and efficient action. Documents and communicates program information to various departments Monitors plan activity and supervised by manager on key issues, upcoming changes, or potential concerns with client programs.

Greater Chicago Area

Analyze client benefit packages to determine fit with JV’s proprietary software. Identify any issues with benefit packages and create a work-around or other viable solution. Document and communicate issues and potential resolutions to internal teams. Help communicate goals, objectives, processes, quirks and time constraints. Draft documentation that facilitates technical integration, information, workflow and application tracking.

Work closely with clients to educate and navigate their employee benefits including health, life, dental vision and disability plans.Negotiate renewals with various carriers and offer plan specific recommendations to clients.Conduct Open Enrollment meetings for employees

Responsible for creating New Hire Manual, Termination Manual and a new Employee Handbook.Organized annual Health Screenings for all nine office locations.Provide payroll support to Human Resources Manager for over 160 employees.Administer health, dental, life, disability and FSA plans for employees.

Responsible for the administration of all human resources policies, programs, and service for assigned client base including:Develop, execute and maintain an ongoing service plan for 30 clients. Responsible for discussing and creating employee handbooks and job descriptions with clients.Conduct basic investigations of employee misconduct and handle basic terminations. Market and promote ADP TotalSource products and services to enhance client satisfaction as well as utilization of products. Responsible for describing basic pricing and invoicing philosophy to the clients. Conduct on-site client training and new hire orientations in coordination with the training department.Responsible for overseeing the open enrollment process and answering the clients benefit questions.

Supervise the health, life, dental, vision, and disability insurance plans for ADP TotalSource clients in the Chicago area. Ensure compliance with Section 125, FSA, COBRA, HIPAA, and FMLA as well as other applicable state and federal benefit laws. Act as the direct liaison between ADP TotalSource Benefits and health, life, disability, dental, and vision insurance carriers. Provide interpretation and assist in the enforcement and education of benefit business rules. Execute the annual open enrollment processes and systems. Provide comparison analysis of client owned products at the client prospect level. Coordinate carrier training and periodic review sessions for Regional Benefit Managers, Human Resource Managers, and District Managers. Improve the processes and administration of benefits and create operating leverage. Identify functional requirements for benefits systems and perform functional testing on proposed systems changes to ensure systems support business objectives in benefits.

Initial contact for practice personnel for billing/software issues.In-house training support for billing system.Maintain/report daily statistics for practice productivity for hospital.Tracking of requests to physicians, sites, insurance companies with necessary follow-up to resolve on pending billing issues.

Manage physician practice of nine physicians and twenty support staff.Performed hiring and training of staff.Worked with physicians to develop office procedures and employee handbook.

Manage staff of three referral coordinators.Update and implement referral procedures developed as Referral Consultant for nine sites. (see below)Resolve patient/insurer service disputes through payment by NMCO.

Generate managed care procedure handbook.Standardized referral procedures throughout NCMG physician offices.Designed Medical Manager managed care module for NCMG physician offices.Created work plan to centralize NCMG referral department.

Handle customer and provider claims and requests for processing of medical benefits payment and billing.Worked with six HMO's to ensure payment of patient claims.Performed credentialing of physicians as required by the HMO's.Acted as back up for utilization review nurse.

Responsible for precertification of patient procedures with HMO and POS plans.Coordination of patient care between primary care physicians, specialty physicians, and insurance companies.Tracking of referral statistics of patients to physician roster.Educated new physicians on various requirements of insurance companies to insure consistent care and payment.

General Studies

General Studies