Holly K. Email & Phone Number

Orlando, Florida, United States

• Oversee all planning, operation and execution of the premium gameday experience for Football (7 Premium Spaces consisting of approx. 9,000 seats), Men’s Basketball (4 Premium Spaces consisting of approx. 800 seats) and Baseball (1 Club consisting of 250 seats).• Consistently contribute to a first-class donor and guest experience at all UCF Athletics venues.• Provide unprecedented service and an extraordinary level of responsiveness/communication to all current and new donors/premium ticket holders.• Responsible for monitoring and upkeep of all premium products/venues including FBC Mortgage Stadium, Addition Financial Arena, and John Euliano Park.• Elevate the donor and guest experience through development and activation of programming towards exceptional service and personalized experiences that continuously highlights the value of their investment and result in renewals.• Work closely and collaborate with all departments and partners (facilities, F&B, security, custodial, partnerships, sales, maintenance), and all other external vendors regarding their impact on Premium Seating donors and their experience.• Assist in the analysis of facility operations and identification of needs for gameday operations.• Review trends and implement best practices related to elevating the premium gameday experience.• Oversee the hiring, onboarding, training, management and communication with the 90+ Knights Hospitality gameday staff.• Supervise, support and manage expectations for all Premium Seating Service staff.• Manage and execute nearly 60 UCF gameday events for football, men’s basketball, and baseball along with additional ancillary events including the Pro Bowl games (January 2024), the Cure Bowl (December 2023) and the Hula Bowl (January 2022-2024).• Assist in planning and execution of around 25 stewardship/fundraising events revolving around our stewardship including golf tournaments, auctions, fundraisers, happy hours, private scrimmages, block parties, etc.

Orlando, Florida, United States

• Responsible for cultivating new and existing relationships with clients to drive account growth while also exceeding quarterly revenue targets.• Develop and actively pursue targeted 83 key accounts and over 500+ contacts by creating individualized plans of action to further penetrate accounts based on their specific needs.• Develop detailed and personalized event proposals based on client goals and objectives, group size, and budget through knowledge of nationwide product base of venues for face-to-face events and virtual experiences that are available on the platform to book.• Lead product demonstrations with new and existing key accounts to educate them on how best to utilize the platform.• Monitor and report sales activity and interactions within Salesforce.

Orlando, Fl, United States

Kapow is a fast-growing event platform that allows companies to find, book and manage corporate events. We help companies grow revenue quickly by combining 10,000+ unique, pre-packaged experiences, national partnerships with restaurants, retailers and other special event venues, and the service and expertise of local event experts. Kapow empowers customers to drive collaboration, boost attendance, fill pipeline, measure success and produce bottom-line results from their event programs. In June 2020, Kapow was acquired by Hello! a leading destination management company with 11 offices across the US.• Responsible for qualifying, pursuing, and converting inbound leads for the regional accounts as they booked on the platform or filled in a request to book form.• Liaise between clients and suppliers to ensure all event logistics submitted through the meeting request form are completed.• Collaborate with sales and account management to cultivate and grow account through successfully managing logistical and operational aspects once event is booked and follow up post event.• Manage contracts and payments between clients and suppliers for 50-75 virtual events monthly.• Ensure financials are accurate and all the required invoices and receipts are documented appropriately for accounting.

Orlando, Florida Area

• Manage and operate all in-house accounts at the Walt Disney World Swan and Dolphin Hotels• In 2019, produced and operated through execution over 50 different events bringing in over $6 million in revenue and a gross profit of $2.38 million. • Execute all programs as sold by the Account Executive while exceeding client expectations and creating a seamless and memorable experience through attention to detail, organization, one-on-one personalized service, time management, proactivity to needs and requirements, and overall redefining the attendee experience• Build and maintain relationships with internal and external clientele and suppliers alike• Act as main point of contact and available to the end client, the hotel and the vendors and field staff at all times• Manage budgets, find opportunities to up-sell and increase profitability of contracts• Fine-tune logistics with vendors, venues and hotels to guarantee successful execution of the following services: transportation, offsite events, theme décor and entertainment, food and beverage service, tours, activities and teambuilding• Implement organizational structure of each program• Communicate with client to confirm all needs are correct based on the contract and ensure hotel contact and vendors are all on the same page• Conduct site visits, breakout arrival and departure manifests, book all transportation, order field staff, generate program recap and distribute to client, hotels and internal contacts as well as making updates as needed• Generate service agreement addendums and assist client with any additional items required or requested for the program• Manage and be on-site for any themed events, transportation moves, tours, teambuilding, off-property events, etc. • Reconcile program at conclusion through updating cost sheets, reviewing vendor invoices, creating prelim invoice, organizing file and reviewing final invoice for billing.

Orlando, Florida Area

• Produce, plan and organize large scale corporate events from the designing and proposal stages to full contracting.• Develop and maintain strong relationships with suppliers and venues alike through effective communication, offering alternative solutions, progress tracking and problem resolution to achieve successful results and exceed expectations of both client and partners.• Develop detailed cost sheets, quotation of services, service agreements and deposit and billing invoices for all contracted services.• Generate contracts for services in addition to organizing and finalizing all event specifics.• Organize events with budgets of up to $500,000.00 and over 5,000 attendees.• Work through tight deadlines to complete proposals and contracts for clients based on their time lined needs.• Responsible for all phases of procurement including source selection, proposal analysis, negotiation of price, on-going follow up.• Assist on-site when needed for load-ins and as event staff for both on and off property events as well as bus loads and transfers.• Secure space when required as well as organize client site-visits for tours and off-site events at various Orlando venues.• Initiate new and maintain updated supplier insurance document for compliance.

Orlando, Florida

• Manage, organize, and direct the cultivation and development of the business including meeting sales targets, designing marketing tools, accurate forecasting, lead generation and follow up, invoicing, top notch customer service, resolving client issues, and budget/expense management for multiple programs at a time• Create and finalize proposals, contracts, and invoices with hotels, transportation companies, and both new and existing clientele.• Implement goals and tactics while directing activities across multiple events and markets.• Manage deadlines and negotiate budget restraints based on client and company needs.• Facilitate and manage all aspects of large scale programs such as Super Bowl, NCAA Men’s Final Four, ACC Championship, NFL Draft, College Football Playoff, A-SUN, Taste of NFL, Insomniac and other large sporting, concert and special events• Communicate with, identify needs, and cultivate strong relationships with over 500+ clientele and partners• Act as primary on-site contact for the hotels and clients before, during, and after events.• Aided in planning and implementation of the Taste of NFL - a huge fundraising event that takes place in the Super Bowl Host City with Silent Auction, Entertainment, and best Chefs from cities that have a NFL team with all proceed going toward the Hunger Issue in the Super Bowl Host City - San Francisco, 2016• Managed entire 2015 NCAA Final Four program and brought in a profit totaling over $250,000.00• Managed entire 2016 NCAA Final Four program and produced revenue totaling $511,863.00• Managed Super Bowl programs bringing in over $6 million in revenue while overseeing over 5,000 rooms and 21,000 room nights

Orlando, Florida

• Assisted in the “Fill the Bowl” campaign in the inaugural MLS season home opener with record breaking attendance of 62,510 fans• Managed guest needs in the club level as well as suites in addition to supporter "general admission" section and offered services as needed in each area.• Ensure that all fans have a seamless game day experience by being readily available to answer questions and troubleshoot/resolve any issues that should arise• Oversaw all Society XXI member benefits including pregame warm up on the pitch, rally tunnel, post-game photo, autograph, and press conference in ensuring all ticket holders have access to what they have signed up for and know where to be to receive the benefit.• Be knowledgeable of Citrus Bowl and its vendors, food options, nearest restrooms and first aid, section/seat numbers, and specialized game day information pertaining to sponsorship items, game day posters and programs, specialty t-shirts, specialty themed nights, etc.• Attention to detail and all surroundings at all time is of utmost importance to ensure the happiness and safety of every fan.

Orlando, Florida

• Worked 2013 and 2014 USL seasons and managed all game day requirements for regular season and championship games each year. Full management with a team of 5 in the championship win at home at Camping World Stadium in 2013• Managed event preparation and execution of the MLS Announcement Event at Cheyenne Saloon, the MLS Logo Inauguration at SNAP! Orlando as well as the Welcome to Kaka at Orlando International Airport and many other player appearances around Orlando.• Ensured safety of players, coaches, referees as well as prompt timing of all game day duties and tasks at hand to prepare field, locker rooms, and fan zones areas.• Managed all pre-game entertainment from sound checks to artist liaison pre, during and post performance• Managed all game day entities including field, locker room, media, Fan Zone, referee and entertainment green rooms, and sponsorship set-up and organization while keeping to an incredibly restrictive timeline• Worked directly with Montreal, Fluminence, A.S. Roma, and Sao Paulo during their trainings and games in Orlando• Managed pre-season team try-out rotations as well as U23 PDL games

Walt Disney World, Fl

Image Quest Worldwide is a marketing firm that is a third party liaison between Disney and other large companies. Within the company, I worked with Chase in a sales position promoting the Disney Premier Visa Card as well as for Hewlett-Packard (HP) as a concierge rep for their VIP guests and employees that would visit the parks.The main goal was to ensure that every guest had a seamless and magical experience and assisting to any guest needs.

Orlando, Fl

Teamwork Event Specialists is a general contracting company for trade shows/events. Quality customer service was key in this position, as my main duty was to ensure that exhibitors and clients were taken care of pre, during, and post show whether it be via e-mail, phone, or in person on the show floor. I was also in charge of submitting orders whether it be for custom made booths, carpet, electricity, or any other materials exhibitors would be purchasing for the show as well as handling freight order forms at the office and on-site for events. While I worked in exhibitor services, I also had the opportunity to:• Go on familiarization trips• Do signage walk thru's in hotels with sales managers• Travel to work shows• Set up/tear down trade show floor• Manage social media outlets• Floor plan design• Fill out insurance forms/send floor plan for fire marshal approval

Orlando, Fl

The Rosen College created a partnership with the Hilton Orlando (Destination Pkwy) as well as Visit Orlando (CVB) to do market research on what meeting and event planners across the country and internationally look for when selecting a destination/property to host their events. I was selected among 20 other students to reach out and market Orlando as a destination as well as the Hilton property to these potential clients. The job allowed me to:• Promote sales leads• Bring revenue into the Orlando economy• Research and analyze different needs planners have as well as the perception of Orlando's image as a meeting destination• Make connections with planners and coordinators across the country

Bachelor Of Science, Event Management, 3.7 Gpa

Activities and Societies: LEAD Scholars Program Graduate, Theta Alpha Sorority, Swim Club at UCF

Bachelor'S Degree, Hospitality Administration/Management, 3.7 Gpa

Activities and Societies: LEAD Scholars Program Graduate, Theta Alpha Sorority, Swim Club at UCF