Holly Rose Email & Phone Number

Florida, United States

Remote

Started with Frontline Technologies as a Client Support Specialist in December 2019, promoted to Client Support Analyst in March 2021. In March 2022 promoted to a Senior Client Support Analyst handling more complex issues and projects. Work with clients as a trusted advisor to provide insight and consultative approach to support use of ERP platform to fit.

Remote

Coordinate the implementation of client base to human capital product platform. Identify client policies, set clear expectations of the implementation process, and complete pre-implementation verification to ensure accuracy of converted data. Provide payroll expertise as needed during conversion process. Work closely with sales partners to ensure client.

Jacksonville, Florida

Started with Paycor as a Client Support Specialist handling small market clients and was promoted to a Senior Client Suppprt Specialist handling major market clients in August 2017. Proactively manage payroll updates and maintenance of assigned client base using Paycor’s software. Act as a trusted payroll consultant to clients to recommend changes in.

Jacksonville, Florida

Following state insurance protocols for requesting authorization and verifying compensability for workers compensation claims. Member of employee assistance group reviewing, researching, and offering solutions to referral issues. Keeping patient referrals up to date with attendance and notes when necessary for the patient's insurance authorization.

Tabulating media, balancing cash, record keeping, and cash flow management. Used records to successfully identify and stop internal theft. Training and development of new associates and coaching of tenured associates when vital to their success with the company.