Holly Rodd Email & Phone Number

Port Melbourne, Victoria, Australia

As a Service Delivery Consultant within the Financial Vertical of Client Services, this role is broad and complex, including a range of tasks across client support, administration and project management. Computershare Communication Services provides essential communications such as printed mail and email correspondence to businesses. Some tasks of a Service Delivery Consultant include:- Managing a portfolio of multiple clients to provide essential communication services within the financial vertical.- Administrative tasks such as simultaneously managing multiple email inboxes, organising meetings, taking minutes & phone calls. - Project management of jobs from initiation to completion including: obtaining client briefs, scheduling work, project delivery, sample delivery, obtaining approvals, job close out and invoicing.- Liaising with cross-functional teams including clients, suppliers, Developers, Designers, Project Managers, Technology, etc. - Complex custom reporting and data analysis.- Sample crosschecking and quality control.- Training new team members.- Attending daily, weekly and monthly internal & external meetings.- Successfully meeting agreed KPIs and performance metrics.- Managing multi-faceted content delivery.

Reservoir, Victoria, Australia

- Shipping orders through various shipping programs- Administrative tasks- Sorting and matching orders to the correct customer- Liaising with couriers- Closing shipping at the end of day and printing reports- Crosschecking orders and quality control - Training new team members - Packing orders and receiving deliveries- Working through overdue items reports- Overseeing operations and identifying errors- Management of staff in place of manager- Stock handling, stocktake and re-stocking

Melbourne, Australia

Holly was raised in community and surrounded by values of love, fun, empowerment and encouragement since early childhood. With a Bachelor of Visual Arts & Design, a Bachelor of Business Management and years of experience in customer service and the gifting industry, her combined education and experience came together to form Thoughts Count.Holly says "I love the feeling you get when you give someone a present and you just know they'll really like it because it suits them and has sentimental value." With an aim to inspire individuality and improve relationships between people, Thoughts Count spreads love through gift giving.Thoughts Count intends to differentiate from other hamper and basket companies that sell the usual wine, chocolate and teddy bears. By curating gift packages towards real people's specific interests, passions and hobbies, we provide gifts that show you know the person and that you really care.Responsibilities:- Research, data analysis, process / procedure development and business development- Product development, product procurement, product design / creation, product photography, product descriptions- Graphic design, photo and video editing, website design and development- Marketing through multiple platforms including email marketing, writing blogs, YouTube videos, multiple social media platforms, SEO analysis, Google Ads and Google Analytics.- Customer service, quality control, logistics, booking couriers and liaising with suppliers- Financial management, administration, accounting and taxes- Planning, time management, problem solving and project management to achieve business goals

Preston, Victoria, Australia

- Customer service / assisting members of the club- Opening and closing of the store, including security procedures- Membership debt collection- Operating till and cash handling- Answering phones and responding to emails- Member enquiries and complaints - Administrative tasks- Training new team members - Ensuring club is clean and tidy- Stock handling, stocktake and re-stocking

Managing office staff at an online florist. Responsibilities include:• Customer service via phone, email and online chat• Refunds, enquiries and customer complaints• Management of administrative tasks and office team members• Training new team members• Overseeing operations and identifying errors• Crosschecking orders and quality control• Coordinator for couriers and logistics• Resolving delivery problems with couriers, recipients and customers• Cultural and process development

Thornbury

Responsibilities:- Customer service- Customer happiness improvements- Process development and systemisation- Managing driver deliveries- Administration- Project management

Reservoir, Vic

Responsibilities: • Product development and program design• Writing and editing professional tools• Group facilitation• Management of tasks, rostering and team members• Administration• Accounting and taxes• Online social networking• Business development and marketing.

Northcote, Vic

Responsibilities: • Supervision of service area• Customer service, customer assistance, refunds and complaints• Management of tasks, staff and rostering• Training new staff and supervisors• Opening and closing of the store, including security procedures.Achievements: Maintaining a 100% result with mystery shopping checks.

North Melbourne

Responsibilities: • T-shirt printing and customer service• Product and business development• Design concepts

Thornbury, Vic

Responsibilities: Customer service, table service and kitchen hand.

Bachelor Of Business, (Management)

Completed.

Bachelor'S Degree, Visual Arts And Design, Completed.

Vce

Completed.