Holly Smith

Holly Smith Email and Phone Number

The Magic is in the Details ✨ @ Toast
boston, massachusetts, united states
Holly Smith's Location
Spokane, Washington, United States, United States
About Holly Smith

Holly Smith is a The Magic is in the Details ✨ at Toast.

Holly Smith's Current Company Details
Toast

Toast

View
The Magic is in the Details ✨
boston, massachusetts, united states
Website:
toasttab.com
Employees:
1604
Holly Smith Work Experience Details
  • Toast
    Onboarding Consultant I, Smb
    Toast Oct 2024 - Present
  • Dutch Bros Coffee
    Retail Standards Specialist
    Dutch Bros Coffee Dec 2022 - Oct 2024
    • Author operational documentation for all facets of shop operations.• Manage 200+ change requests annually from start to finish.• Collaborate with subject matter experts and cross-functional teams to gather information and ensure the accuracy and completion of documentation.• Manage technical documentation, ensuring version control and appropriate permissions for an audience of 25,000 people.• Craft and publish content using Content Management Software (Storyblok), with meticulous attention to detail and organization.• Implemented and maintained automated change logs, enhancing the efficiency and transparency of operational changes.
  • Dutch Bros Coffee
    Retail Services Administrative Assistant
    Dutch Bros Coffee Jul 2022 - Dec 2022
    Spokane, Washington, United States
    • Coordinated with various departments to ensure timely and accurate completion of audit processes.• Utilized custom formulas and data analysis techniques, including pivot tables and queries, to gain insights into company data.• Managed the department inbox, ensuring all crew inquiries were addressed promptly and directed to the appropriate channels.• Conducted user acceptance testing and provided feedback for company intranet applications.
  • Cinder
    General Manager
    Cinder Jan 2022 - Jun 2022
    Spokane, Washington, United States
    • Received orders and meticulously reviewed all invoices to ensure ongoing compliance and adherence to federal laws and regulations.• Optimized the store layout to enhance the customer experience, highlight key products, and boost transaction flow.• Completed detailed month-end reports and product audits.
  • Boulevard Mercantile Llc
    Store Manager
    Boulevard Mercantile Llc Aug 2021 - Jan 2022
    Spokane, Washington, United States
    • Acted as a liaison between 18+ vendors and store owners while orchestrating daily store operations and negotiating sales.• Produced daily social media content to drive business and utilized Canva to create Instagram ads.• Set and achieved sales targets, monitored employee performance, and implemented strategies to drive revenue.
  • Dutch Bros Coffee
    Regional Manager
    Dutch Bros Coffee Oct 2019 - Sep 2021
    Spokane, Washington, United States
    • Oversaw the day-to-day operations of up to seven locations.• Consistently coached and mentored shop leadership, leading to 100% achievement of key metrics across all shops within the region.• Analyzed sales reports and employee data to enhance the customer experience and refine deployment strategies.• Mentored shop leadership and organized leadership meetings to deepen leadership skills, improve company-wide training, and foster buy-in within the management team.• Organized and coordinated local volunteer opportunities, aligning them with crew interests and community needs.
  • Dutch Bros Coffee
    Manager
    Dutch Bros Coffee Jun 2017 - Oct 2019
    Spokane, Washington, United States
    • Utilized scheduling software (Deputy and When I Work) to craft store schedules.• Managed all cash in the shop and ensured daily deposits were done accurately.• Resolved conflicts with upset customers and escalated employee issues when necessary.
  • Dutch Bros Coffee
    Assistant Manager
    Dutch Bros Coffee Jun 2016 - May 2017
    Spokane, Washington, United States
    • Placed weekly product orders and conducted detailed monthly inventory counts.• Provided top-notch training to new hires, ensuring a successful onboarding experience for all employees.• Performed troubleshooting and quarterly maintenance on shop equipment.
  • Dutch Bros Coffee
    Barista
    Dutch Bros Coffee Aug 2014 - May 2016
    Spokane, Washington, United States
    • Provided mind-blowing customer service by remembering regular customers' names and drink orders, and personalizing my approach to each guest.• Prepared drinks to order, ensuring meticulous attention to detail.
  • Europa Restaurant And Bakery
    Server
    Europa Restaurant And Bakery Aug 2015 - Jun 2016
    Spokane, Washington, United States
    • Served up to ten tables at a time while providing personable and attentive service to all guests. • Recognized with a monthly sales award for consistently leading in the sales of the house red wine blend.
  • Red Lobster
    Server
    Red Lobster Sep 2013 - May 2015
    Spokane, Washington, United States
    • Served tables with a focus on increasing ticket sales by selling add-on’s.• Created a fun and informative experience for guests, showcasing the variety of seafood and fresh lobster on the menu.
  • Fairwood Retirement Village And Assisted Living
    Certified Nursing Assistant
    Fairwood Retirement Village And Assisted Living Oct 2013 - Aug 2014
    Spokane, Washington, United States
    • Obtained a Certified Nursing Certification, as well as First Aid and Med Tech certification.• Measured and recorded daily vitals while maintaining a confidential, detailed log for each resident. • Provided care to residents in both assisted living and memory care units. • Fostered connections with senior residents and their families.
  • Mcdonald'S
    Swing Manager
    Mcdonald'S May 2011 - Jun 2013
    Spokane, Washington, United States
  • Extreme Motorsports
    Cashier
    Extreme Motorsports Jan 2009 - Jan 2011
    Airway Heights, Washington, United States

Holly Smith Education Details

Frequently Asked Questions about Holly Smith

What company does Holly Smith work for?

Holly Smith works for Toast

What is Holly Smith's role at the current company?

Holly Smith's current role is The Magic is in the Details ✨.

What schools did Holly Smith attend?

Holly Smith attended Spokane Falls Community College, Mead Senior High School.

Who are Holly Smith's colleagues?

Holly Smith's colleagues are James Ferola, Cevat Ergen, Peter Pedone, Kipa Tamang, Brandon Sinclaire Harris, Desiree Bernett, Wyllie Mednis.

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