• Author operational documentation for all facets of shop operations.• Manage 200+ change requests annually from start to finish.• Collaborate with subject matter experts and cross-functional teams to gather information and ensure the accuracy and completion of documentation.• Manage technical documentation, ensuring version control and appropriate permissions for an audience of 25,000 people.• Craft and publish content using Content Management Software (Storyblok), with meticulous attention to detail and organization.• Implemented and maintained automated change logs, enhancing the efficiency and transparency of operational changes.

• Coordinated with various departments to ensure timely and accurate completion of audit processes.• Utilized custom formulas and data analysis techniques, including pivot tables and queries, to gain insights into company data.• Managed the department inbox, ensuring all crew inquiries were addressed promptly and directed to the appropriate channels.• Conducted user acceptance testing and provided feedback for company intranet applications.

• Received orders and meticulously reviewed all invoices to ensure ongoing compliance and adherence to federal laws and regulations.• Optimized the store layout to enhance the customer experience, highlight key products, and boost transaction flow.• Completed detailed month-end reports and product audits.

• Acted as a liaison between 18+ vendors and store owners while orchestrating daily store operations and negotiating sales.• Produced daily social media content to drive business and utilized Canva to create Instagram ads.• Set and achieved sales targets, monitored employee performance, and implemented strategies to drive revenue.

• Oversaw the day-to-day operations of up to seven locations.• Consistently coached and mentored shop leadership, leading to 100% achievement of key metrics across all shops within the region.• Analyzed sales reports and employee data to enhance the customer experience and refine deployment strategies.• Mentored shop leadership and organized leadership meetings to deepen leadership skills, improve company-wide training, and foster buy-in within the management team.• Organized and coordinated local volunteer opportunities, aligning them with crew interests and community needs.

• Utilized scheduling software (Deputy and When I Work) to craft store schedules.• Managed all cash in the shop and ensured daily deposits were done accurately.• Resolved conflicts with upset customers and escalated employee issues when necessary.

• Placed weekly product orders and conducted detailed monthly inventory counts.• Provided top-notch training to new hires, ensuring a successful onboarding experience for all employees.• Performed troubleshooting and quarterly maintenance on shop equipment.

• Provided mind-blowing customer service by remembering regular customers' names and drink orders, and personalizing my approach to each guest.• Prepared drinks to order, ensuring meticulous attention to detail.

• Served up to ten tables at a time while providing personable and attentive service to all guests. • Recognized with a monthly sales award for consistently leading in the sales of the house red wine blend.

• Served tables with a focus on increasing ticket sales by selling add-on’s.• Created a fun and informative experience for guests, showcasing the variety of seafood and fresh lobster on the menu.

• Obtained a Certified Nursing Certification, as well as First Aid and Med Tech certification.• Measured and recorded daily vitals while maintaining a confidential, detailed log for each resident. • Provided care to residents in both assisted living and memory care units. • Fostered connections with senior residents and their families.