Liz Jackson Email & Phone Number

Boston, Massachusetts, United States

Software engineer on Toast’s scale team, focusing on the organization’s API platform and infrastructure, API governance, and developer tooling.• Built control-plane service in Kotlin that governs the routing behavior of hundreds of microservices• Enhanced service deploy scripts, ensuring critical metadata preservation upon deployment• Designed and built a file format validation plugin, wrote all code for the plugin, and distributed it to the teams that own the hundreds of microservices that now use it• Made major updates to Kotlin code generation behavior• Wrote a Gradle plugin to assist with usage of Toast's API schema database• Created a scheduled task that monitors third parties' behavior through recurring API calls• Helped build a gRPC service template and gRPC server and client educational materials (one developer described the gRPC template as "a dream to work with")• Wrote thorough documentation about many tools owned and maintained by my team• Continually addressed developers' support questions about gRPC, deploy processes, Java upgrades, and Toast's API standards

Boston, Massachusetts, United States

Led Toast's developer relations team, which advises engineers at 150+ integration partners on how to build and maintain integrations with the Toast platform and advises more than a dozen R&D teams at Toast about the design and release of APIs.TEAM MANAGEMENT:• Built Toast’s developer relations team. Was once the sole developer relations employee and later built the role into a self-sustaining team with its own processes and thorough internal documentation.• Managed a team of direct reports, provided team members with feedback, conducted recurring performance reviews, and helped team members learn, grow, and explore new opportunities.• Wrote team career ladder to allow developer advocates to progress within their careers.TECHNICAL AND PRODUCT WORK:• Internal Toast point person for companywide API standard oversight. Collaborated with senior engineering team to create standards guide for Toast internal and external APIs and wrote the original draft of the guide. The API standards guide is now used by dozens of R&D teams across Toast.• Escalation point person for integration technical emergencies.• Toast internal expert on 16+ APIs. Designed and updated APIs alongside engineers and product managers and advised them on best practices for releasing this functionality to external organizations.• Liaison to 150+ integration partners.• Managed companywide Postman usage. Rolled out an updated Postman workspace strategy that affected 200+ Toast engineers across 36 teams and saved about 100 minutes per developer per week on API development and testing.• Partnered with documentation team and wrote engineer-focused content in Toast's integration developer guide. Wrote 15+ integration development how-to guides, among many other documents.• Key advisor to product manager for developer tools and the overall Toast integration developer experience.• Developed API and front-end functionality updates in Java and Kotlin.

Boston

• Advised engineers at 150+ Toast integration partners on how to build and maintain integrations with Toast’s API platform. Maintained business relationships with each of these partners and served as their Toast technical point person.• Served as Toast internal expert on 14 APIs. Worked on API functionality development alongside engineers and product managers and advised them on best practices for releasing this functionality to external organizations.• Documented API functionality in Toast’s API development guide. Created Toast’s eleven integration development checklists, used by external engineers.• Oversaw the creation of Toast’s API Standards Guide and wrote the initial draft of the guide. Toast’s API Standards Guide is now used by dozens of Toast teams who develop and maintain APIs.• Created Toast’s API development checklist, which six teams later used when building new APIs.• Managed large projects related to integrations that involved many Toast customers, partners, and internal team members.• Collaborated with engineering senior leadership to create Toast’s API change release process and enforced this process among all engineering teams who maintain external-facing APIs.

Verona, Wi

• Directed all hardware, printing, and technical aspects of an enterprise hospital’s implementation of Epic’s electronic medical record (EMR) system, resulting in a smooth technical go-live for 1600 concurrent users. Hospital departments that went live on this new EMR system included inpatient, emergency room, surgery, radiology, anesthesia, laboratory, registration, billing, and 50 outpatient clinics.• Oversaw a team of 25 technical services staff. Reviewed technical support work, provided direct feedback to technical support staff members, and served as the Epic lead for managing escalated and high-urgency technical situations at the hospital.• Coordinated projects integrating among leadership, technical, and application teams at the customer and at Epic, such as the testing of automatic printing processes at all 15+ hospital departments and 50+ clinics prior to the EMR go-live.• Advised hospital C-level leadership on long-term technical vision.

Verona, Wi

• Managed a team of 4 direct reports. Ensured that team members provided high-quality support to Epic healthcare organizations and helped them grow and explore opportunities within the company.• Worked with managers at team members’ 8 hospital customers to gather feedback and assess team member performance.• Provided direct feedback to team members and conducted quarterly performance reviews.• Oversaw team member workload and advised team staffing leads on technical support staffing decisions.• Collaborated with other team leaders to coordinate projects, processes, and initiatives for 50-person technical support team.

Verona, Wi

• Provided technical support to 5 healthcare organizations in professional billing (2012-2014) and home care and hospice (2014-2018).• Debugged software code and diagnosed technical issues and opportunities for improvement.• Worked with IT staff at healthcare organizations to build new healthcare workflows and optimize the system to meet their needs.• Developed 52 custom programming solutions for customer requests.

Master'S Degree, Computer Science

Master’s degree in computer science through Coursera platform

Bachelor Of Arts - Ba, Mathematics And Statistics

Activities and Societies: Vice President of Will Rice College, Head of Will Rice College Events Committee, New Student Orientation Week.

Mathematics