Holly Sheldon Email & Phone Number

Remote

- Analyze client business requirements and offer meaningful Saba solutions.- Conduct workshops (virtually and in person) such as: Product training, Business Process Analysis, Configuration, and Go-live readiness preparations.- Implement application design by working diligently with both the client and internal team members.

Remote

• Responsible for driving customer adoption and success of ExpertusONE.Previous responsibilities:
• Created and launched ExpertusONE Administrator Certification Program which empowers admins to drive continuous improvement through a deep understanding of product features
• Implemented LMS to manage, host and track all customer and employee administrator training
• Relaunched and maintained ExpertusONE Customer Community portal
• Serve as Community Manager which includes regular interactions with customers and employees to offer support, direct to resources, identify knowledge and material gaps, and host on-demand webinars
• Host and develop content for ExpertusONE marketing webinars

Scottsdale, AZ

• LMS Administrator, including troubleshooting and resolving all issues related to system with both internal and external customers
• Reported and maintained training revenue on weekly and monthly basis, which included managing internal vendor accounts and budgets
• Coordinated training schedule and resolve customer challenges
• Sales Order and Invoice entry into NetSuite (ERP system)
• Served as Lead Project Manager to successfully adopt new Learning Management System, which included offering input and execution in aspects including: implementation decisions, course layout, communication plan, data.

Peoria, Arizona

• Developed and implemented successful strategy for communicating, managing, and promoting faculty workshops and trainings
• Successfully coordinated 5+ workshops/trainings each month; including design, securing leads or self-leading, promoting, participant management, quality control follow up, logistics coordination
• Assisted in on-boarding of new faculty candidates by hosting orientation and candidate review; led panel to provide constructive feedback to candidates
• Created faculty training documents; initiated and developed 30 page interactive document which guided faculty members through successfully preparing for courses as well as Standard Operating Procedures

B.A., Communication

Diploma, General Studies