Holmer Rodriguez Email & Phone Number

Comunidad De Madrid, España

● Support the recruiting department to source and integrate Talents to TalentWorldGroup Agent pool● Build strong relationships and deliver results to the senior management team● Research hourly wages, salary reports and collects data to determine competitive compensation fordifferent roles based in different countries worldwide● Creation and maintenance of human resources processes to management information needs across the organization● Help, plan and conduct orientation meetings with new and existing collaborators● Organize and conducts first interviews with senior applicants● Coordinates senior training program: interviewing, hiring, terminations, promotions, performance review and compensations● Keep a records of the benefits plans, payment platform change requests, personnel transactions such ashires, promotions, performance reviews, terminations, and general employee statistics● Communicate the senior management team about the resolution of specific collaborator's issues● Act as consultant for inquiries regarding policies, procedures, and programs● Creation of reports and provide recommendations of procedures to manage attrition of the organization

Managua, Nicaragua

- Manage all the records for active employees and attrition of the site- Coordination and completion of disciplinary processes- Coordination and overview of performance improvement processes- Coordination and execution of dismissal processes and resignation management- Review and management of disciplinary policies and performance improvement follow ups.- Attention and management of complaints and feedback from the production personal and support areas- Management of the rehiring database- Support to the sourcing and recruitment interviews process for new hires- Support to the internal promotions interview process- Support additional human resources activities for other teams

Managua, Nicaragua

- Manage and support the performance of an operations team based on the site's performance goals of productivity and attendance- Management and assignment of working schedules- Support to questions of agents in the production floor- Follow up to escalation cases from the clients and/or production agents- Revision of KPIs subject to performance bonuses - Revision of monthly payroll deduction for the team members assigned

Managua, Nicaragua

- Handling different questions and concerns based in the United States about their credit card bills and charges

Masaya, Nicaragua

- Gestiones administrativas en procesos de inscripción de propiedades inmuebles- Administración de protocolo y escrituras públicas- Administración y revisión de expediente judiciales