Sarah Holmes Email & Phone Number

Phoenix, Arizona, United States

-Prepared correspondence, reports, and presentations for internal and external communication-Coordinated office operations, including maintaining files, ordering supplies, and answering phone calls-Assisted with event planning, including logistics, catering, and materials preparation-Maintained confidentiality of sensitive information and documents-Utilized and proficient in NetSuite-Maintained accurate records and files, ensuring compliance with company policies and procedures-Managed department calendar, scheduled appointments and meetings, and arranged travel logistics

Tempe, Arizona, United States

-Reviewed account documents to assess risk and help identify trends.-Ensured compliance with underwriting policies and be familiar with constant changes in policy and procedures.-Utilize the proprietary software tools, as well as external tools such as consumer credit bureaus and other internet sources, to assist in the decision making process.-Empathized. Understood that every customer’s situation is unique. Ensured they are comfortable when making the second biggest purchase of their lives online and sight-unseen was of the utmost importance.

Scottsdale, Arizona, United States

-Maintained customer satisfaction by handling complex escalated customer concerns-Resolved inquiries from customers, other managers and team members regarding new company practices, customer rewards program, etc.-Achieved customer service objectives through proper alignment of department policies with stated targets-Covered expected demands by setting effective staff schedules and delegating assignments-Partnered with store manager, assistant managers and department manger to drive the company’s metrics and loyalty program and to prepare for store sales/events and display marketing through out the store-Drove $3 million in sales for quarter 4 in 2020-Maintained and analyzed daily, weekly and monthly reports (sales, customer satisfaction score, new credit card accounts and sales lifts)-Managed and coordinated schedule for two teams (15-20 people) to fit the business needs and the employees' avaialbility-Interviewed and processed new hires with the onboarding process on Workday-Trained new hires in point of sale system, daily duties/tasks, compnay culture, etc.-Responsible for the hiring and termination of employees-Maintained supplies inventory and made neccessary orders

-Partner with store manager and department manger to drive the company’s metrics and loyalty program-Achieved customer service objectives through proper alignment of department policies with stated targets-Maintained customer satisfaction by handling complex escalated customer concerns

-Continue team expectations while department manager was on maternity leave-Maintained high-quality service delivery through effective resource allocation and workflow coordination-Improved customer service team performance with thorough training and monitor programs

Phoenix, Arizona Area

-Partner with store manager and department manger to drive the company’s metrics and loyalty program-Achieved customer service objectives through proper alignment of department policies with stated targets-Maintained customer satisfaction by handling complex escalated customer concerns

Chandler, Az

- Ranked #6 YTD in sales and started mid year in April. - Assisted in multiple floor moves for the department (POV, Individualist and Dresses). - Participated in inventory at both the full line store and a Rack store.

Tucson, Arizona Area

-Provided small businesses with top of the line human resource solutions -Exceeded my first month on full quota at 153% and awarded MVP for my business unit for the month of January -Met sales goals consistently by qualifying leads, generating relationships, and elevating brand exposure.-Managed client and prospect correspondence and resolved related inquiries.-Used company pricing system to create and review estimates and verify invoice accuracy.ADP is one of the world's largest providers of business outsourcing and human capital management solutions, serving more than 620,000 businesses in more than 125 countries. We help employers increase productivity, improve employee engagement and meet regulatory and legislative requirements using our solutions for:Human ResourcesPayrollTalent ManagementTaxBenefits AdministrationOur mission is to power organizations with insightful solutions that drive business success.

Tempe, Az

-Drive sales and generate leads through various marketing strategies, including participation in social media, fairs, corporate wellness programs, networking, community events, etc.-Schedule prospects into demo classes and close sales-Continued follow up with all prospects in the system via phone, email and text to ensure maximum sales-Assist in retaining memberships through creating a first class customer experience and participating in retention program, including member appreciation events-Drive sales of Club Pilates, including merchandise, private training and teacher training-Perform some daily operations of the Studio as directed by the Club Pilates General Manager, including bit not limited to;-Maintain cleanliness and general organization of the Studio-Maintain merchandise inventory control-Ensure all forms, administrative supplies and Studio literature is stocked and visible-Enforce Club Pilates policies and procedures relating to customers-Attend applicable Club Pilates sales trainings/meetings at Corporate or via telephone or web conferencing-Participate in Studio’s social media feeds, including Facebook, Twitter, emails-Provide suggestions/feedback to Owner regarding Studio operations/personnel-Move large objects (e.g., furniture and office equipment) from time to time-Miscellaneous administrative tasks and special projects and other duties, as requested

Tucson, Arizona Area

-Attend weekly meetings to discuss upcoming events and tasks that needed to be accomplished-Design graphics for social media, clothing, etc. with Adobe InDesign and Photoshop-Assist with events held for 10,000+ U of A student section-Collaborate with other teams within ZonaZoo Crew to create designs for events-Participate in community events (hospital visits, high school visits and mentoring elementary/middle school students)

Tucson, Arizona Area

-Represent the University of Arizona at various events including sporting, community service and school events at a local, state and national level -Communicated and worked with various organizations for appearances and performances such as ZonaZoo Crew, cheer, pomline, band and Arizona Athletics-Build up fan base for Wilma T. Wildcat through postings on social media accounts (Facebook, Twitter, Instagram and Snapchat)-Promote, recruit and oversee the tryout process for the past two years while on the team. This included planning the process itself, creating advertisements and holding interviews

Tucson, Arizona Area

Shadow Zona Zoo directors (marketing, community outreach, programming, media and executive) whomanage events for 10,000+ U of A student section-Attend weekly meetings to discuss upcoming events and tasks that needed to be accomplished-Gain experience on how to efficiently work with various U of A athletics and student organizations-Communicate with the community outreach director to express interests and feedback for the programActivities