Delivering projects and business change by building cross-functional teams, defining and communicating the objectives, scope and stakeholder roles. Working with all individuals to develop project plans, enthuse motivation, augment collaboration and support them to challenge and overcome barriers. Present to senior leaders to update on project status, risks, mitigation and to secure decisions. Lead business readiness and communication teams to ensure the implementation of change is embedded… Show more Delivering projects and business change by building cross-functional teams, defining and communicating the objectives, scope and stakeholder roles. Working with all individuals to develop project plans, enthuse motivation, augment collaboration and support them to challenge and overcome barriers. Present to senior leaders to update on project status, risks, mitigation and to secure decisions. Lead business readiness and communication teams to ensure the implementation of change is embedded successfully across the organisation. Show less

A highly varied and challenging role responsible for creating and delivering new and innovative propositions to meet customer needs and generate commercial value. Management of the end-to-end delivery including leading groups of stakeholders to create business cases and requirements, obtaining senior leadership buy-in and managing project plans to implement and embed change.

Managed all aspects of the Home Emergency Insurance portfolio including product features & benefits, pricing, collateral and the customer experience. Worked with sales teams to identify and manage compliance risks and regulations. Supported the Business Development team to deliver tender responses and create bespoke propositions to support business growth. Delivered marketing and sales campaigns, including ownership of the digital channel to maximise brand promotion and awareness.

Established a website design business in response to a growing demand from businesses to secure an online presence. Designed and built websites for small to medium businesses, partnering with developers, hosting companies and graphic designers to deliver a complete one-stop shop solution. Set-up annual service contracts to manage search engine optimisation and update site content.