Cody Holt Email & Phone Number

Indiana, United States

Phoenix, Arizona Area

Over 13 years in GPS/Tech industry, the last 4+ years in the trucking space with emphasis in Telematics, Electronic Logging for HOS, Integration, Safety and Compliance, Training and Documentation.• Created and maintained an internal Customer page to provide executive level insight to our Senior leaders on a regular basis• Continuously worked through new & upcoming customer needs including FMCSA& DOT Reg. changes, customer programs, integrations, communication and support strategies, training, products and services• Accountable for project management and execution of customer and Zonar business initiatives

Responsible for managing the largest customer account in the truck space using our Android based tablets, support and data-rich website among other products and services.• Responsible for the largest account in the truck space and one of the largest in the company• Onsite install training paired with remote application training• Helped develop integrations and testing for new apps from the customer• Customer vehicle ride-alongs to observe product for development feedback

Cincinnati, Ohio

Field Support Representative in Pupil, Utilities, Vocational and specializing in Truck space ensuring each customer visit exceeds the expectations set.•Train staff at locations on how to use our system•Provide customer service to new and existing customers specifically in the training, installation, and use of Zonar products and services• Frequently travel to customer sites to provide in-person training on Zonar GPS website use, proper installation and troubleshooting techniques, AOBRD & ELD and Electronic Vehicle Inspection Report usage• Perform site check-ups to provide mobile training and troubleshooting via phone, email, or on-line meeting services (GoTo Meeting, etc.)• Maintain service activity, future deployments, and any customer interaction on Microsoft CRM and Microsoft Sharepoint

Sandy, Utah

I managed Help Desk and Tech Support Reps in a live 24/7/365 monitoring center for all alarms generated from offender electronic monitoring devices; as well as customer and technical support.• Directly managed eight monitoring center staff members. Indirectly managed 19 in a multi-tiered support system• Performed biweekly one on one sessions and set career paths with each monitoring center representative.• Performed biweekly quality assurance reviews with one on one feedback• Developed and improved standard operating procedures to expand workflow and safety.