Cody Holt Email & Phone Number

Indiana, United States

Phoenix, Arizona Area

• Over 13 years in GPS/Tech industry, the last 4+ years in the trucking space with emphasis in Telematics, Electronic Logging for HOS, Integration, Safety and Compliance, Training and Documentation.
• Created and maintained an internal Customer page to provide executive level insight to our Senior leaders on a regular basis
• Continuously worked through new & upcoming customer needs including FMCSA& DOT Reg. changes, customer programs, integrations, communication and support strategies, training, products and services
• Accountable for project management and execution of customer and Zonar business initiatives

• Responsible for managing the largest customer account in the truck space using our Android based tablets, support and data-rich website among other products and services.
• Responsible for the largest account in the truck space and one of the largest in the company
• Onsite install training paired with remote application training
• Helped develop integrations and testing for new apps from the customer
• Customer vehicle ride-alongs to observe product for development feedback

Cincinnati, Ohio

• Field Support Representative in Pupil, Utilities, Vocational and specializing in Truck space ensuring each customer visit exceeds the expectations set.
• Train staff at locations on how to use our system
• Provide customer service to new and existing customers specifically in the training, installation, and use of Zonar products and services
• Frequently travel to customer sites to provide in-person training on Zonar GPS website use, proper installation and troubleshooting techniques, AOBRD & ELD and Electronic Vehicle Inspection Report usage
• Perform site check-ups to provide mobile training and troubleshooting via phone, email, or on-line meeting services (GoTo Meeting, etc.)
• Maintain service activity, future deployments, and any customer interaction on Microsoft CRM and Microsoft Sharepoint

Sandy, Utah

• I managed Help Desk and Tech Support Reps in a live 24/7/365 monitoring center for all alarms generated from offender electronic monitoring devices; as well as customer and technical support.
• Directly managed eight monitoring center staff members. Indirectly managed 19 in a multi-tiered support system
• Performed biweekly one on one sessions and set career paths with each monitoring center representative.
• Performed biweekly quality assurance reviews with one on one feedback
• Developed and improved standard operating procedures to expand workflow and safety.