Joe Holt

Joe Holt Email and Phone Number

Senior End User Services Manager at News Corp
Joe Holt's Location
Nashville Metropolitan Area, United States
Joe Holt's Contact Details
About Joe Holt

As an IT leader and director, I am passionate about technology and leading IT strategy and execution. Still, the part of my job that I love the most is people development. People make things possible, which is why it is so important to foster collaborations, build engaged teams, and ensure that everyone is 'rowing in the same direction’ to deliver effective business solutions. With 20+ years of progressive expertise in IT operations, strategy, and team leadership across various industries, my specialty is raising organizational effectiveness through the development and strategic direction of people, processes, and technologies. I pull people together to identify issues and implement shared strategies with a clear path to results. My leadership has improved system reliability, generated significant cost-savings, and better aligned IT strategy with the overall business direction. In each of my leadership positions, I built high-performance teams and raised IT efficiencies and effectiveness. I did this by:● Aligning teams to a shared strategy and roadmap, motivating teams behind a long-range vision, and building out collaborative strategies to achieve goals.● Bridging the gap between IT and business to identify, understand, and address business problems.● Building relationships to improve trust and become a dependable business partner that delivers elevated experiences and better products.Some of my IT leadership results:TEAM TURNAROUND✔ In 1 year, turned the lowest-scoring customer service region into the leading region across all measurement categories. Recognized with multiple leadership awards. COST CREATION✔ Created $1.8M in cost savings by proposing and implementing system virtualization. PROCESS EFFICIENCY ✔ Restructured service desk team, implementing cross-training, team building, and efficiency enhancements which decreased issue resolution time by over 50%.In addition to driving continual IT process improvement initiatives, my efforts support senior executives with long-term strategic business planning. For IT to better support business, activities must be properly tracked, effectively planned, and cause as little disruption as possible.IT SPECIALITIES:● ITIL Certified / Certified Scrum Master / Six Sigma Green Belt

Joe Holt's Current Company Details

Senior End User Services Manager at News Corp
Joe Holt Work Experience Details
  • Cintas
    It Business Systems Manager (Organizational Leadership / People Development / It Strategy)
    Cintas 2018 - 2020
    Greater Minneapolis-St. Paul Area
    After Cintas acquired G&K, I was asked to support system transition before taking over the provision of both collaboration tools and IT field support. Managing a team of 10, I directed all O365 strategies and projects, including upkeep of security, SharePoint, and Microsoft Teams. IT LEADERSHIP IMPACTS: ● Provided much-needed strategic direction and leadership to an underperforming team, instilling a clear roadmap and shared vision to better support business. ● Rolled out 0365… Show more After Cintas acquired G&K, I was asked to support system transition before taking over the provision of both collaboration tools and IT field support. Managing a team of 10, I directed all O365 strategies and projects, including upkeep of security, SharePoint, and Microsoft Teams. IT LEADERSHIP IMPACTS: ● Provided much-needed strategic direction and leadership to an underperforming team, instilling a clear roadmap and shared vision to better support business. ● Rolled out 0365 email retention and deletion policies to 28,000 email users, reducing IT costs by over half a million dollars a year while lowering retained email from 10 years to 13 months. ● Developed an internal champions program to improve the relationship between business and IT. Identified and assigned IT advocates within departments to better support user needs. Show less
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  • G&K Services
    End User Services Manager (It Delivery & Execution / People Leadership)
    G&K Services 2015 - 2018
    Greater Minneapolis-St. Paul Area
    I stepped in to manage all aspects of the end-user service environment, including ITSM processes, vendor management, and service desk support for 8,500 internal customers. Overseeing 2 teams in service management and IT service desk, I drove all IT/ITIL process development and direction and managed a multimillion-dollar budget.Additional areas of focus: ITIL processes, change management, incident management, problem management, team mentoring and supervision, scrum master, and… Show more I stepped in to manage all aspects of the end-user service environment, including ITSM processes, vendor management, and service desk support for 8,500 internal customers. Overseeing 2 teams in service management and IT service desk, I drove all IT/ITIL process development and direction and managed a multimillion-dollar budget.Additional areas of focus: ITIL processes, change management, incident management, problem management, team mentoring and supervision, scrum master, and budget oversight.IT LEADERSHIP IMPACTS: ● Turned around an underperforming team by cross-training, instituting clear accountabilities, and encouraging cross-training.● Established standardized and robust ITIL processes, which increased efficiencies and the visibility of IT across the business. ● Implemented process for demand management, utilizing ServiceNow. Captured and prioritized IT equipment needs by all business areas, improving demand transparency and overall satisfaction with IT. Show less
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  • Donaldson
    Manager Of End User Services
    Donaldson 2014 - 2015
    Greater Minneapolis-St. Paul Area
    Recruited to manage all end user services and end user technology for 3500 associates. Directed service desk activities and the purchasing and deployment of IT devices. Additional areas of focus: PC hardware installation, lease management, vendor relations, and budgeting.Supervised and trained a team of 12. Oversight of global ServiceNow strategy. SELECT IMPACTS: ● Generated hundreds of thousands of dollars in cost-savings by negotiating mobile contract and redeveloping… Show more Recruited to manage all end user services and end user technology for 3500 associates. Directed service desk activities and the purchasing and deployment of IT devices. Additional areas of focus: PC hardware installation, lease management, vendor relations, and budgeting.Supervised and trained a team of 12. Oversight of global ServiceNow strategy. SELECT IMPACTS: ● Generated hundreds of thousands of dollars in cost-savings by negotiating mobile contract and redeveloping leased asset processes. ● Restructured team, replaced leasing vendor, standardized systems, and developed documentation to increase team performance and improve asset tracking. Show less
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  • Ge Healthcare
    Project Lead
    Ge Healthcare 2012 - 2014
    Knoxville, Tn
    Oversaw daily management and maintenance of SQL and Oracle servers, troubleshooting database issues for external customers and providing support on a variety of healthcare technologies. Created business strategies, directed the work of others, and executed on plans to support IT projects. SELECT IMPACTS: ● Acted as project lead on several major incidents, working across multiple lines of business and fostering relationships with key stakeholders to provide time-sensitive customer… Show more Oversaw daily management and maintenance of SQL and Oracle servers, troubleshooting database issues for external customers and providing support on a variety of healthcare technologies. Created business strategies, directed the work of others, and executed on plans to support IT projects. SELECT IMPACTS: ● Acted as project lead on several major incidents, working across multiple lines of business and fostering relationships with key stakeholders to provide time-sensitive customer service to unique business units. Show less
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  • U.S. Cellular
    Infrastructure Manager
    U.S. Cellular 2001 - 2010
    Chicago, Il
    Promoted to manage all aspects of Wintel service infrastructure (700+ servers). Assessed department needs and developed strategic, technical IT roadmap recommending system standardization, process streamlining, and system performance measurement. Additional areas of focus: VMWare, Citrix, system backup and recovery, disaster recovery, SAN connected storage and system monitoring. Budget oversight. Directed a team of 9 regional technicians, raising performance from worst region to… Show more Promoted to manage all aspects of Wintel service infrastructure (700+ servers). Assessed department needs and developed strategic, technical IT roadmap recommending system standardization, process streamlining, and system performance measurement. Additional areas of focus: VMWare, Citrix, system backup and recovery, disaster recovery, SAN connected storage and system monitoring. Budget oversight. Directed a team of 9 regional technicians, raising performance from worst region to best region in just 1 year. Honoured with several leadership awards. SELECT IMPACTS: ● Generated significant cost-savings in hardware and licensing fees through system virtualization. Garnered executive approval when converstion test resulted in zero impact to end user during migration, while increasing redundancy and disaster recovery. ● Improved system uptime through proactive monitoring installation.● Conceputlizated, proposed, and implemented company-wide Windows server standardization which improved end user experience. Show less
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  • Citigroup
    Lan Administrator
    Citigroup 1994 - 2001
    Tennessee, United States
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Joe Holt Skills

Process Improvement Vendor Management Vmware Servers Leadership It Management Management Computer Hardware Disaster Recovery Telecommunications Data Center It Strategy Strategy Voip Information Technology Leadership Development Networking Troubleshooting Wireless Wireless Networking It Service Management San Citrix Itil Training Sdlc Security Technical Support Integration Enterprise Architecture Windows 7 Windows Storage Ip Budgets Cross Functional Team Leadership Problem Solving Strategic Planning

Joe Holt Education Details

Frequently Asked Questions about Joe Holt

What is Joe Holt's role at the current company?

Joe Holt's current role is Senior End User Services Manager at News Corp.

What is Joe Holt's email address?

Joe Holt's email address is jh****@****orp.com

What is Joe Holt's direct phone number?

Joe Holt's direct phone number is +161286*****

What schools did Joe Holt attend?

Joe Holt attended Bethel University.

What skills is Joe Holt known for?

Joe Holt has skills like Process Improvement, Vendor Management, Vmware, Servers, Leadership, It Management, Management, Computer Hardware, Disaster Recovery, Telecommunications, Data Center, It Strategy.

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