Dylan Hone Email & Phone Number

Hatfield, England, United Kingdom

London, United Kingdom

Marlow

As a Salesforce Administrator I interacted with key stakeholders in order to maintain, develop and improve our Salesforce production org. I regularly researced new ways to improve the CRM to fit business needs and trained users before releasing new processes.Company Specific Tasks:• Provided Salesforce support to 200 global users (Whilst being a solo admin!)• Converted old dashboards into dynamic dashboards• Reduced technical debt by updating legacy processes• Migrated distributors from different CRM's to our org• Implemented Products & Price Books• Created a linear pricing calculator using lightning flows• Implemented Docusign & Conga ComposerKey Achievements:• Won Thomas Bright Ideas 2017 award• Won Q3 non-sales incentive award for "excellent Salesforce support"• Migrated 7 distributors onto our production org• Created a dynamic current sales vs target dashboard• Developed a Product Ideas object which utilised a Javascript/SOQL "Vote Up" button

Marlow

As a member of the IT Support team I was first point of contact for any internal or external IT issues raised.Tasks:• Provided internal customers with infrastructure and Salesforce support• Provided external customers with 'Thomas Hub' support• Supported the localisation of Thomas products• Created custom SQL reports• Created custom VBA Excel spreadsheet solutionsKey Achievements• Nominated to win awards for ‘Best Newcomer 2016’, ‘Supportive Colleague 2016’ and ‘Bright Ideas 2016’.• Created a VBA spreadsheet which sorted data - saving someone a weeks worth of time

High Wycombe

Stokenchurch

As a credit controller I was required to collect outstanding debt payments from around 5000 customers. The debt value was extremely varied and could be anywhere from £0.99 - £80,000Tasks• Reviewing credit limits every morning to ensure customers hadn't exceeded them• Using Sage 50/ Merlin (Custom CRM) to see which customers had outstanding debt• Phoning/Emailing customers with outstanding debt• Solving customer queries• Paying in cheques• Taking credit card payments over the phoneKey Achievements• Collected £1,000,000 within a month!• Assisted in getting a difficult customer to pay £80,000 debt

A-Level, Applied Business, Mathematics & Applied Ict

12 Gcse'S A*- C