Hongde Li Email and Phone Number
Hongde Li work email
- Valid
Hongde Li personal email
As a passionate and dedicated IT professional, I have more than 20 years' experience in customer-facing role as a trusted advisor for Trellix, McAfee and SAP premium customers including Fortune 500 clients.Highly skilled with extensive knowledge in managing Trellix, McAfee and SAP premium engagement delivery and support of large-scale cybersecurity security and enterprise solutions. Orchestrated services to identify and mitigate risks and also address customers’ needs to meet their strategic goals and objectives. Managed and drove issue resolution to defuse the escalation of critical situations.Established close relationship with multinational clients at various stakeholder levels including C-level within the organization. Obtained high customer service ratings consistently due to a customer centric attitude, motivated and dedicated to achieving customer success and satisfaction. A self-motivated and effective communicator individual with strong work ethics that thrives working in a fast-paced multi-cultural matrix organization. Customer centric driven with a penchant for getting things done. True believer in 'Actions speak louder than words'. Areas of Expertise - Customer Orientation- Senior and C-level engagement- Project management in SAP technical areas- Analytical Thinking/Escalation Management- Negotiation & Persuasion- Fostering Teamwork- Trellix/McAfee/SAP products
Palo Alto Networks
View- Website:
- paloaltonetworks.com
- Employees:
- 8522
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Senior Customer Success ManagerPalo Alto Networks Apr 2022 - PresentSingapore
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Customer Success ManagerTrellix Jan 2022 - Apr 2022Singapore, SingaporeTrusted advisor to Trellix's premium customers to drive customer success and value realization. -
Customer Success ManagerMcafee Enterprise 2019 - Jan 2022SingaporeTrusted advisor to McAfee premium customers -
Senior Technical Quality Manager ( Aka Customer Success Manager )Sap Nov 2007 - Apr 2019SingaporeTrusted advisor to SAP premium clients. Developed engagement governance and framework, service and risk/issue mitigation plan to safeguard productive system go-live, support business operations and advise on business strategy, digital transformation and innovations adoption. Delivered value services to meet customer strategic goals, objectives and achieve highest customer satisfaction.Established and maintained long-term relationships with multinational clients at various stakeholder… Show more Trusted advisor to SAP premium clients. Developed engagement governance and framework, service and risk/issue mitigation plan to safeguard productive system go-live, support business operations and advise on business strategy, digital transformation and innovations adoption. Delivered value services to meet customer strategic goals, objectives and achieve highest customer satisfaction.Established and maintained long-term relationships with multinational clients at various stakeholder levels including C-level within the organization. Achieved continuous excellent score for the customer engagement feedback and created Customer Reference by value delivery and the success of the engagement. Show less -
Platinum Support ConsultantSap Jun 2004 - Oct 2007SingporeLed and delivered an extensive wide range of SAP BW/Basis/Technical assessments, optimization services covering from Infrastructure/database, basis, upgrade to SAP Business Warehouse to customers in APAC/EMEA/America.Worked as Team lead/De-escalation architect/Duty Manager/Customer training.
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Senior Support ConsultantSap Asia Aug 1998 - May 2004SingaporePerformed root cause analysis and provided the solution for issues raised by SAP customers.Achieved solution rate by more than 80 % and customer feedback 8.5 out of 10.
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Senior Analyst ProgrammerCity Developments Limited Jul 1994 - Jul 1998Designed, developed and supported for Leasing, Property Sales, Serviced Apartment module for the in-house Property Management SystemsEnsured smooth leasing and property sales business resulting in being top property developer in Singapore -
Software EngineerSiemens Jul 1992 - Jun 1994SingaporeDeveloped Road Planning and Building Application subsystems of The Integrated Land Use System ( ILUS ) for Ministry of National Development of SingaporeDevelop Car Parks Administration System for Urban Redevelopment Authority of Singapore
Hongde Li Skills
Hongde Li Education Details
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Computer Software Engineering
Frequently Asked Questions about Hongde Li
What company does Hongde Li work for?
Hongde Li works for Palo Alto Networks
What is Hongde Li's role at the current company?
Hongde Li's current role is | Customer Success Manager ADVANCED Certified Professional | Trusted Advisor | Service Account Manager | CCSK.
What is Hongde Li's email address?
Hongde Li's email address is ho****@****sap.com
What schools did Hongde Li attend?
Hongde Li attended Changchun University Of Science And Technology.
What skills is Hongde Li known for?
Hongde Li has skills like It Strategy, Customer Experience, Sap Implementation, Consulting, Customer Success, Project Management Software, Account Management, Office 365, Microsoft Powerpoint, Customer Retention, Microsoft Azure, Chinese.
Who are Hongde Li's colleagues?
Hongde Li's colleagues are Kiyohiro Kunioka, Duncan Wallace, Ashi Rajpal, Andrea Donaggio, Alessandra Barea, Mike Griggs, Mike Burchette.
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