Jeff Hoogerdyk Email & Phone Number

Ontario, Canada

Accountable for overseeing the deployment and management of the the Computacenter TeraMach network technology roadmap using best of breed technologies (Arista, Cisco and Palo Alto), which is designed to dramatically improve operational security, resiliency and to assist clients with improving patient outcomes now and in the years ahead

Oversee a team of Cisco network engineers managing the network for Hamilton Health Sciences and St Joseph's Healthcare Hamilton. Accountable for the P&L. Perform Project Management activities.

Responsible for a team of Cisco network engineers managing the network for Hamilton Health Sciences, spanning four major locations, consisting of over 10000 client employees, 12000 wired ports and 1350 wireless access points. I have been instrumental in creating an environment of continuous improvement and developing the supporting processes and reports.Project Managed the wired and wireless network deployment for a new 800,000 square foot hospital with over 5000 ports, 32 data closets, and a VSS/Nexus data centre with a WAN Link and integration of existing hospital sites.

Direct responsiblity for the procurement of $1.7 million dollars of service parts and logistics strategies to acheive SLA commitments across Canada to medium and enterprise sized clients on a 24/7 basis while continually improving processes to reduce costs. Responsible to transition new business into the technical services division, including 600 locations with 25000 devices for Cara Operations, Canada Post processing centres, CATSA and many others

Responsible for large scale deployment of technologies for enterprise sized companies such as LCBO, Royal Bank, Bank of Nova Scotia, Cara Foods and Walmart. Accountable for profitability of projects.

Accountable for Metafore's Service Desk supporting Cadbury Schweppes 9000 employees.Implemented proper scheduling, processes and tracking measures in order to achieve and exceed all SLA level targets. As SLA targets were continually exceeded, the levels were reset to achieve greater results, such as from answering 80% of the calls within 30 seconds, to 90% of the calls within 20 seconds. The new SLA targets were also met.

Instrumental in launching business into the US marketplace and helping company achieve status of one of the fifty fastest growing companies in Canada as identified by Profit Magazine.Managed employees in conjunction with operating an inbound call centre, field technician services and a hardware ordering desk. Revenues grew from under $100,000 per year to over $1,000,000 per year.Accountable for achieving ISO certification of the company. Required to oversee attainment of trademark for the brand name of the organization.

Responsible for the forecasting, manpower planning and delivery of optimal scheduling. Also responsible to reduce the overall workload of the department through the identification, development and implementation of process improvements and desktop solutions.

Leadership

CompuCom's Leadership Academy program is designed to prepare associates to assume future Program Manager, Transition Manager and Solution.

Itil V3

Iso9000:2000

Hospitality And Tourism Management

Focused on the management aspect of the business environment and the skills and qualities necessary to be successful. The program was well.