Michael Hoover Email & Phone Number

Harrisburg, Pa, Us

Plantation, Florida, Us

* Oversee all Non-inventory functions for the international expansion into the Canadian market.* Manage Oracle and Jira CRM modules supporting drop ship partners and the packaging program.* Manage network dry ice and cold chain inventory.* Train new Buyers and Non Inventory Teams.* Conduct RFP’s

Plantation, Florida, Us

• Plan and execute purchase orders for a yearly spend exceeding $20M while reducing DOH by 50%• Manage daily activities of Non Inventory team• Partner with Operations on achieving a safer and more efficient Ecommerce environment • Part of the Fulfillment Center’s Senior Management team which directs the overall focus of the facility• Oversee daily inventory counting and follow up with suppliers to ensure the proper amount of on hand supplies• Research new vendors and suppliers while providing feedback to those currently used

Fountain Valley, Ca, Us

• Planned, organized, and directed the manufacturing, packaging, purchasing and maintenance operations.• Initiated plans and processes which minimized costs through effective utilization of Lean Manufacturing Principles. • Coupled the attainment of business objectives and production schedules while insuring product standards that exceeded customers’ quality and service expectations.• Maintained positive customer and vendor relations.• Established accountability throughout assigned departments for problem solving and cost reduction.• Continually improved safety record by addressing both physical safety issues and employee safety attitudes. Achieved zero loss time incidents. • Fostered a continual learning environment where employees maintained essential skills and were challenged to learn the latest in techniques and processes.

Melville, Ny, Us

* Managed SAP Master File * Oversaw the procurement of all supplies for the distribution center. * Worked collectively with Corporate Procurement on vendor research, establishment and contract negotiation. Created purchase orders and vendor payment management. * Corresponded as necessary with all vendors/service providers.* Lead the PharmaDerm Physician licensing program, which included the day-to-day management of support staff in the collection of required data elements for the program. * Created and maintained all necessary work instructions and Standard Operating Procedures (SOPs) for the drug sampling program.* Provided back-up support to the PharmaDerm Marketing team on the Customer Relationship Management (CRM) system. Support included the verification of all Physicians licensing through the IMS Database and administration for the EdgeRx system.* Interfaced daily on any less-than-truckload (LTL)/parcel issues as it related to physician shipments. In addition, worked collectively with third-party vendors to obtain the optimal pricing for inbound product to the distribution center.

Melville, Ny, Us

* Served as contact for multiple key customer accounts. Responsibilities included: order entry, order management, customer follow-up and strong customer relationship management. * Maintained strong SAP system knowledge while working with Program Managers on system testing and module development.* Served as liaison between customers and the Company on matters related to orders, product pricing, scheduling, shipping and order tracking.* Strong product line knowledge. Created daily QA reports on adverse drug reactions and product complaints.* Authorized customer returns within company policies and guidelines. * Researched Customer deductions and processed credit or denied within company guidelines.* Generated necessary reporting as requested from key internal customers. * Primary data source for retrieval was through Business Warehouse (SAP’s data reporting system).* Responsible for prompt follow-up and contact with the customer concerning any problems or questions.

Lake Forest, Illinois, Us

Key Achievements:* Served as contact for multiple key customer accounts. * Responsibilities included: order entry, order management, customer follow-up and strong customer relationship management. * Strong SAP system knowledge.* Coordinated purchasing process for sourced material.* Led the new account creation process.* Trained incoming Customer Service Representatives * Branch Safety Coordinator.* Provided shipment tracking and invoice support as required.

Memphis, Tn, Us

Key Achievements:* Provided support in multiple sort areas to ensure timely execution of sort requirements.* Trained new package handlers on sort procedures.* Sorted, loaded, and shipped packages as required.