Sam Hoover Email & Phone Number

Oregon City, Or, Us

Sherwood, Oregon, Us

• Led the comprehensive implementation of Fleetio, a fleet management software designed to help organizations track, analyze, and improve their fleet operations. Managed over 200 fleet assets, including vehicles and equipment, transforming Brix Paving’s approach from reactive maintenance to proactive, data-driven decision-making.• Implemented advanced tracking and monitoring systems within Fleetio to oversee service schedules, maintenance needs, and asset utilization, enhancing operational efficiency and reducing unexpected downtime.• Managed procurement, including cost negotiations and upgrades, ensuring implementation stayed within budget while maximizing value and capabilities.• Trained 4 shop mechanics and approximately 50-75 operators on the use of Fleetio’s mobile app and webpage. Tailored training sessions to accommodate a wide variety of audiences, from highly technical users to those requiring more hands-on assistance, ensuring all personnel are fully equipped to utilize Fleetio effectively.• Worked closely with the Fleet Manager and Shop Manager to tailor Fleetio’s features to meet specific operational needs, ensuring a smooth transition and full adoption of the new systems across departments.• Spearheaded the introduction of a new parts inventory tracking system as part of the Fleetio upgrade, providing critical insights into inventory levels and usage frequency, improving resource management and cost control.

New York, Ny, Us

- Conducted value-based, tailored demonstrations of the Onna Data Management Platform, highlighting its key features and benefits to prospective clients.- Collaborated with customers to understand business requirements and crafted optimal data management solutions to meet their needs.- Partnered with Account Management, Engineering, and Customer Success teams to ensure seamless transitions from prospect to customer and promote long-term satisfaction.- Addressed technical questions in RFPs and security questionnaires, offering comprehensive responses related to security posture via direct calls and questionnaires.- Supported the Sales team by providing technical expertise during the sales cycle, helping to secure new business opportunities.- Represented Onna at customer-facing events, including webinars and trade shows, showcasing the platform's capabilities to potential clients.- Gathered technical and workflow requirements from clients and relayed them to the Product team, proposing enhancements and new use cases to improve the platform.- Led POVs for clients to demonstrate the effectiveness of the Onna platform in solving specific business challenges, securing buy-in from key stakeholders.

Seattle, Wa, Us

Technical expert for pre-sales motions with breadth and scale Partners, supporting the scope of SkyKick's products; Cloud Migration, Cloud Backup, and Cloud Manager.- Provided a bridge between SkyKick Sales team and SkyKick Partners considering SkyKick solutions through helping focused sellers handle objections and demonstrate advanced concepts of technology value- Prepared and deliver live and recorded product demonstrations and trainings to existing and prospective Partners with a diverse audience (CTO, Directors of Cloud Services, Systems Engineers, etc...)- Recommended SkyKick software solutions to fit Partner and customer needs- Documented and report detailed product feedback to the SkyKick Product teams - Collaborated with stakeholders including Sales, Product and Support teams.

Seattle, Wa, Us

- Continued execution of duties asked of Product Specialist I- Updating team members with changes in processes or technology that impacts previous procedures- Collaborates with engineering, sales, and billing to ensure prompt escalation support to alleviate platform and account issues

Seattle, Wa, Us

- Immersing in previously unfamiliar knowledge base, achieved proficiency to advise IT professionals- Offers holistic technical order management with customer education based support to ensure knowledge of not only what our technology does, but why it does so.- Diagnoses areas of customer dissatisfaction with solution based resolutions- Self-Managing prioritization to maximize partners’ and customers’ experience and collaborating in team environment, escalating when necessary.- Collaborate with several internal teams by taking full ownership and round trip tracking of investigation, updates, and resolution reporting.

Cupertino, California, Us

- Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members- Flexibility to regularly rotate through different technical specialties and skill sets- Ability to thrive on change as products evolve- Excellent time management skills and can make decisions quickly.- Maintain composure and customer focus while troubleshooting and solving issues.- Reassure customers when delivering product diagnoses and potential solutions.

Cupertino, California, Us

- Creating excitement and intrigue in and around Apple products for customers in store.- Analyzing customer needs and requests to provide the proper product solution for each customer.- Ability to thrive on change as new products are introduced.- Ability to assess customers’ needs, then provide solutions or refer them to other team members.- Maintain composure and customer focus while troubleshooting and solving issues.- Strong communication skills that allow for free and comfortable conversation with customers.

My tasks include operating two separate systems for receiving and releasing inbound and outbound orders. Customer service is another large role. I assist in the day to day functions of the business. Reporting to Help Desk if/when a problem occurs within either system.

My tasks include assisting in the implementation of a POS system from Excel to Retail Pro. Working intermittently with databases. Assisting in trouble shooting, software and hardware upgrades, and system maintenance.

Atlanta, Ga, Us

Assisting in the unloading, sorting, and loading of packages from shuttles to aircraft for on time delivery. Teaching and guiding new employees as to improve the effectiveness of the team around me.

Seattle, Wa, Us

Working with the Associated Students of Seattle Pacific (ASSP Student Government) I work with rentals of sound and lighting equipment. The set up, running of, and taking down of equipment.

My tasks include assisting in the implementation of a POS system from Excel to Retail Pro. Working intermittently with databases. Assisting in trouble shooting, software and hardware upgrades, and system maintenance.

Newport Beach, California, Us

Bachelor Of Science (B.S.), Information Systems

Education record