Hope Richards Email and Phone Number

The Project Manager works to assist the Web & Video Departments with the coordination of resources, tasks, meetings, and information. They organize projects with the goal of completing them on time, within budget and aligning with high quality standards.- Coordinate project requirements for a combined total of approximately 40-50 projects.- Manage project details, tasks, timelines, and milestones to ensure adherence to the department processes and maintain documentation for each project.- Facilitate communication with clients to ensure project progress and success.- Organize and attend client meetings, take detailed notes, task next steps, and track deliverables.- Effectively manage contractors' workloads and tasks. Source contractors as needed.- Conduct website reviews, including proofreading, editing (using Elementor and WordPress), and testing.- Plan video shoot details including coordinating dates, venue bookings, catering, model hiring, securing consent forms, organizing payment, managing communication with models and contractors, and other needs.- Proficiently utilize Google Suite, Zoom, Teamwork Projects, Teamwork Desk, and WordPress for project coordination and management.- Work a hybrid remote schedule, working effectively with your team whether in person or remove.

The Project Coordinator works to assist the Director of Web Projects, Media Director, and President with the coordination of resources, tasks, meetings, deliverables and information across three departments. They organize projects with the goal of getting them completed on time and within budget.- Coordinate project requirements in collaboration with the Director of Web Projects, Director of Photography, and Company President for a combined total of 50-60 projects.- Manage project details, tasks, timelines, and milestones to ensure adherence to the web process and maintain documentation for each project.- Facilitate communication with clients to ensure project progress and success.- Organize and attend client meetings, take detailed notes, task next steps, and track deliverables.- Effectively manage contractors' workloads and tasks. Source contractors as needed.- Conduct website reviews, including proofreading, editing (using Elementor and WordPress), and testing.- Proficiently utilize Google Suite, Zoom, Teamwork Projects, Teamwork Desk, and WordPress for project coordination and management.- Work a hybrid remote schedule, working effectively with your team whether in person or remove.

- Oversees 100+ maintenance client accounts & 9 development client accounts, maintaining clear communication with clients, various internal teams, and third-party contractors.- Provides front-line customer support for incoming website and application development support tickets from clients, troubleshoots issues, clearly outlines work, tasks out work to team members & contractors, and acts as the project manager for support tickets and quoted projects.- Manages client onboarding for maintenance plants, manages client cancelations, and keeps an updated record of maintenance plan accounts and support team data for accurate reporting.- Works with the Development Director to plan, scope, and communicate on development projects.- Assists in the creation of efficient team systems, creates and maintains both internal and external process documents and reporting, creates training videos, and writes both support articles and blog posts.- Works efficiently in Google Suite, Teamwork Projects, Teamwork Desk, Zoom, and WordPress.

- Manages tasks and timeframes for open tasks related to tickets with Project Managers, Design & Development teams.- Reviews & responds to incoming support ticket requests from clients and troubleshoots issues.- Works with the Development Director to Plan, Scope, and Communicate on Development Projects.- Assists the Support Manager and Account Managers with requests and tasks management.- Maintain clear communication with clients, various internal teams, and third-party development teams.- Assists in the creation of efficient team systems and maintains process documents.

Assisting online business owners with a wide range of support needs, including:- Email and calendar management.- Squarespace website formatting, content additions, and updates.- Creating simple graphics in Canva.- Posting content to Facebook, Pinterest, and Instagram.- Creating administrative processes and systems for business efficiency.- Scheduling email campaigns in Mailchimp.- Implementing and managing a member platform through Memberspace.- Implementing Dubsado workflows for process efficiency.- Learning new software systems and skills as clients needs change.

- Schedules and manages business calendars and project-related activities- Acts as the IT vendor liaison and troubleshoots internal IT issues- Manages company websites on Squarespace including updates, design, and posting blog posts- Manages inventory, ordering and stocking of office supplies, snacks and beverages- Assists with travel planning, booking and meeting support- Prepares reports, letters, emails, and presentations- Responsible for reception and multi-line telephone coverage- Assists with event planning for offices in multiple states- Arranges for office maintenance and coordinates external vendor work- Supports the Marketing and Accounting teams with support as needed

WillowTree, Inc. is a mobile solutions specialist bridging the highest level of consumer user experience (UX) with enterprise-grade deployments and security. Founded in 2007, WillowTree is a chosen partner of the world’s leading companies including GE, Johnson & Johnson, Time Warner, AOL, AEG, the NBA, and Harvard Business Publishing who trust WillowTree to guide and execute their mission-critical mobile initiatives.- Works independently, with autonomy to manage all aspects of company travel, including booking, reporting, client pre-approval and financial reconciliation for a fast-paced, growing tech company of 230 employees.- Responsible for client communication and employee relations in regard to travel, events and other office administrative questions.- Point of contact for recruiting support, including coordinating schedules for candidate interviews, booking travel and preparing the candidate and interview team with the materials needed prior to the interview.- Works closely with Office Manager to facilitate new hire onboarding and orientation.- Expense reconciliation, financial reporting of travel & event expenses, and working with the Accounting and Business Development teams on billable travel & Statements of Work.- Directly responsible for all company event planning and details (including Holiday Party, Annual Retreat, Client Conferences, Client Visits, etc.) such as venue, catering, entertainment, transportation, invitee list, equipment & av, menu development, budget tracking and vendor relationships.- Assist Executive team members with calendaring, travel arrangements, document preparation, special projects as needed and serving as the gatekeeper for their schedule.- Document preparation and spreadsheet/database management- Purchasing and inventory of office equipment and supplies

- Supports three account managers on a combined total of 195 accounts and program leaders- Coordinates all facets of group travel for educational travel groups - Problem-solves with speed to preserve guest experiences and ensure critical travel deadlines and documents are met- Implements systems catered to the learning/working styles to enhance productivity and efficiency

- Online marketing of properties for lease on various websites- Front-line customer service for residents - Processing of rental applications and associated paperwork- Scheduling of maintenance- Utilize property solutions/AMSI to improve occupancy from 90% to 98%

- Online marketing of real estate properties, including photography- Client liaison - Operational responsibilities, including database maintenance and commission processing