Provides strategic administrative support to Director of Operations and auxiliary support to Comptroller and Human Resources Manager. Partners with the operations team to understand and execute the organization’s vision, particularly as it relates to firm operations: IT, HR, Accounting, Risk Management, and Physical Plant. Provides support to management and other staff when complex, specialized, and sensitive questions and issues arise. Administers and executes routine tasks in delicate circumstances such as maintaining confidential records related to finances, employee records, compensation, and risk management. Arranges travel schedule and reservations for the Director and other operations managers as needed, as well as completing reimbursement requests. Assists with recruiting and staffing open positions. Maintains operations files for the Director. Performs other duties as assigned

Responsibilities included serving as disability monitor for medical leave requests for registered nurse case managers, disability manager and executive director. Requested, received and reviewed confidential medical records.Managed medical data collection and analysis. Provided administrative support that includes scheduling, ordering office supplies and equipment management.

Supported over 30 account managers by building salesforce service proposals for new and existing revenue, which resulted in increased efficiency for sales team. Reduced costs 37% by successfully multitasking concurrent job duties and providing responsive support to the sales team, resulting in the team meeting crucial sales quotas.Managed lifecycle of customer billing and trouble tickets on behalf of the account manager, ensuring all resolved issues within 24 hours.Planned travel logistics for account managers, as needed.

Duties included coordinating and implementing customer installs of voice and data service.Prioritized project components and organized scopes.Liaised directly with customers, vendors and internal departments to meet needs and ensure voice and data service installed efficiently, in a timely manner, and with zero to minimal interruption to the customer's current service.Identified, suggested and implemented corrective actions to improve quality of coordination process with management. Supported and demonstrated the company's mission, vision, and core values.

Responsibilities included recruiting and hiring qualified temporary employees.Held screening interviews, administered tests, checked references, and established pay rates based on skills, abilities, and experience.Conducted employee orientations.Monitored employee activity at customer's location, such as attendance and performance.Placed service calls to customers to ensure quality service, obtain feedback, and recommended solutions and improvements. Represented the company at various professional, academic, and/or civic activities as requested.