Horace Pat Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

- Manage hotel reservations through various channels (phone, email, online)- Achieved performance levels for individual talk time, quality, and sales percentages with expert call control.- Supported team members during high-call volume periods while maintaining exceptional customer service standards.- Assist with inquiries regarding room availability.

Vancouver, British Columbia, Canada

- Completed 180 deliveries with a 97% satisfaction rate- Solved delays arising during deliveries by communicating with customers via phone calls and text messages- Delivered within the company's allotted time frame

Vancouver, British Columbia, Canada

- Greeting and welcoming guests- Processing guest check-ins and check-outs- Managing reservations, modifications, and cancellations- Addressing guest inquiries and concerns- Handling payment transactions- Assigning rooms to guests based on preferences- Providing information about hotel facilities and local attractions- Coordinating with other hotel.

Hong Kong SAR

- Managed daily store operations, including opening and closing procedures- Handled inventory and made purchasing decisions- Sourced new suppliers- Assist construction staff- Processed payments- Coordinated schedules for team members- Provided excellent customer service to clients- Utilized excellent communication and organizational skills- Maintained a.

Hong Kong SAR

- Assisted with baking and diploma classes- Prepared ingredients before each lesson- Provided assistance and demonstrations during the class- Cleaned the entire classroom after every lesson- Taught students when they encountered confusion or difficulty

Hong Kong SAR

- Manage inventory- Package food- Portion meat according to customer requests- Provide recommendations and introductions- Open and close the store

Hong Kong SAR

- Prepare and cook side dishes- Assist head chef with preparations- Clean the kitchen- Plating for appetizers

Hong Kong SAR

- Worked at SUGAR in EAST Hong Kong- Serve food and beverages- Take orders from guests- Provide recommendations to guests- Decorate the bar for special festivals- Deliver exceptional customer service- Process payments

Hong Kong SAR

- Perform opening and closing procedures- Take orders from guests- Serve food and beverages- Pack takeout orders- Manage inventory- Process payments- Assist the kitchen staff during peak hours as needed

Hong Kong SAR

- Worked at Regal Riverside Hotel- Internship in Concierge and Front Desk (3 months), Receptionist in Executive Lounge- Internship involving various tasks related to customer service- Handle VIP guests and group check-ins/outs- Ensure amenities are prepared ahead of guest arrivals- Process payments- Prepare forecasts- Liaise with various organizations and.

Paddington, England, United Kingdom

- Assist guests with check-in and check-out- Process payments- Communicate with foreign travellers in Chinese when needed- Oversee work during morning and evening shifts while working the night shift- Ensure all information is accurate before closing the system daily- Handle demanding customers- Manage any intoxicated individuals who enter the hotel in the.

Hong Kong SAR

- Worked at 'ASAP' a Western-Japanese restaurant brand- Serve food and beverages to guests- Process payments- Assist manager in supervising other staff members- Provide guidance and training to new hires

Hong Kong SAR

- Worked at THE GRILL- Serve food and beverages to customers- Process payments- Manage opening and closing procedures- Provide top-notch customer service

Bachelor'S Degree, Hospitality Administration/Management

Advanced Diploma, Hotel Culinary Management, Graduated

Associate'S Degree, Hospitality Management, Graduated