•I coordinate work teams in North and South America for an international company steelmaker. •I perform lifting requirements requested for each business area, evaluating and analyzing its feasibility following the business strategies.•I perform planning and estimating projects develop to ensuring that meet the objectives and costs in favor of the company.•I take care the identification and evaluation of risks in projects to minimize the impact during and after completion. •I ensure the correct and timely implementation of the projects, through the monitoring of compliance with the objectives and targets set for release in a timely manner. •I verify testing, use cases and applying the correct documentation established methodologies for quality compliance.•I make continuous improvement programs resulting from feedback and lessons learned from and during solutions implementation•I realize the diffusion of status and metrics of each project in different business areas. •I provide support in the area of operational support for questions or problems reported by users using tools like user experience and escalation of problems to contribute to the timely resolution.

Asesoría y desarrollo de proyectos de ahorro de energía.

•I worked as Project Manager coordinating and managing teams in Asia Pacific, Europe, Latin America and North America. •Utilized full-lifecycle development methodologies to manage software integration project that achieved results in half the allocated time and superior quality.•Define and initiate projects, and assign Project Managers to manage resources, schedules, and performance of component projects, while working to ensure the ultimate success and acceptance of the program. •Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.•Lead projects and processes, which optimizing levels of productivity and sustaining overall projects success.•Prepared and executed Business strategy that reduced administrative cost and direct labor cost, each year, as part of our Project Improvement Plan.•Defined roles and responsibilities to improve company processes and strengthen communication channels.•As Jr.Analyst, analyzed product's data to make statistic metrics and futures projections for multiple CEOs, VPs and Business departments inside Hewlett-Packard.•Produced project status reports, managed the team and resolved day-to-day issues •Establish standardized processes for documentation, quality assurance and automated process for the product's classification.•Initiated implementation of CMMi in the company, which increases levels of automation and eliminated time loss incurred by bad practices.•I supported and managed databases, inside and outside the company with MS SQL Server and Oracle.•All projects improved business processes and saved between 3 and 10 million per year, per project.

•I worked as Traffic Controller coordinated and managed more than 3,000 employees between agents, supervisors, floor managers and quality agents.•I was involved in the Scorecard's implementation, organizing schedules, making action's plan, and quality controls for the operation.•Uninterrupted communications with Account Managers and Clients to provide vital information and metrics for the decision making and invoicing.•Monitored and controlled the internal ERP for the correct operation and meeting the goals and standards required by customers to the company.•Created and implemented continuous improvement plans and controls of quality for internal processes (Based in: Six sigma, ISO, total Quality, 5's, Just in Time).•I worked directly with the Help Desk of the clients, solving operation's problems and keeping the operations worked day to day.•I have created and improved plans and reports to provide a high quality control for proposed sales of the company.Specialized Technical Support (Apr 1999 – May 2000)•Responsible for Technical Support team via telephone, giving training and orientation of all the peripherals and programs available to clients. •Controlled and followed all the internal processes and methodologies of the company. •Administration of payroll schedule and plans for staff. •Trained of new releases and programs implemented to manage the operation