Heather Horn Email & Phone Number

Indianapolis, In, Us

New York, New York, Us

Denver, Colorado, Us

-Led and developed a team of CSM’s who manage a portfolio of customers-Responsible for satisfaction & retention of the portfolio of customers through CSM’s, process and technology-Served as point of escalation for customers when CSM needs help on account-Reviewed customer portfolio health, strategies, and account plans with the CSM Team-Provided strong leadership, sharing best practices and coaching on individual calls and account strategy-Hired, retained and developed a robust team of CSM’s, fostering a culture of collaboration and continuous learning

Denver, Colorado, Us

- Partnered with Enterprise sized customers to ensure the Jobvite / Talemetry platforms are meeting their recruiting and hiring goals- Responsible for strategy and servicing global clients at various levels, including Director, VP and C-level of Talent Acquisition- Advised customers on Recruitment Marketing / CRM strategies, ATS configurability, Onboarding, Analytics and candidate / employee experience- Partnered with Account Management to facilitate Business Reviews / Roadmap Discussions, manage ARR and retention while collaborating with Enterprise customers on regular basis- Partnered with various levels of Jobvite organization to meet customer goals including Product and Support, among others- Member of Jobvite Cares Wellness Committee

Denver, Co, Us

Indianapolis, In, Us

Largest regional carrier owning & operating a fleet of Embraer 170/175 aircraft - supporting their codeshare partners—American, Delta and United Airlines.-Managed a robust Talent Acquisition team with focus on Corporate, Maintenance and Flight Attendant positions (6 direct reports).---Corporate: headquarters in Indianapolis, IN (all supporting functions)---Maintenance: 12 bases ---Flight Attendant: 13 Crew bases -Managed metrics / data analytics measuring efficiency of hiring process.-Lead full-cycle recruitment for select roles including Manager and Director level roles (all functions).-Process improvement for hiring processes and working with cross-functional departments.-Facilitated Onboarding / New Hire Orientation for Corporate and Maintenance hires.-Lead project to implement Modern Hire to streamline application/screening/hiring process.-Workday implementation team member.

Chicago, Il, Us

Responsible for full-cycle recruitment of mid to senior level Account Management, Strategic/Predictive Analytics, FP&A and Project Management (contract + full-time) (2 direct reports)

Chicago, Il, Us

Recruited and placed Digital, UX, and Creative professionals into freelance, temp-to-hire, and full-time positions

Chicago, Il, Us

Recruited and placed Digital, UX, and Creative professionals into freelance, temp-to-hire, and full-time positions

Atlanta, Georgia, Us

-Coached/counseled Fashion Design & Interior Design graduates in their career development-Provided employment assistance to graduates by developing relationships with Industry Professionals; generated job leads for internship + entry-level opportunities-Supported Director of Career Services with Advisor Accountability Meetings and quarterly events-Recruited national companies to visit ILIA Chicago to interview for internship + entry-level positions-Organized and coordinated a quarterly Portfolio Show featuring work from 100+ graduating students in creative/design programs.

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Atlanta, Ga, Us

-Managed recruiting at 35-40 colleges and universities for various positions within Sanford & Newell Rubbermaid through job fairs, marketing and online media-Aided in development of “Phoenix Program,” an entry-level Sales & Marketing Training Program for college graduates -Assisted and organized New Employee Orientation (NEO) on a bi-monthly basis and trained each class on interviewing techniques and their values

Mba, Leadership

Bachelor Of Science, Management, Human Resources, Marketing

Education record