Tova (Jackie) Horowitz Email & Phone Number

Center District, Israel

Hod Hasharon, Central, Israel

• Managing a team of two to three writers – including both local and international team members. Covering all aspects of resource and project management, including project prioritization and on-time document delivery.
• Successfully led a search and integration project for a new authoring tool, switching from Word to Paligo.

Israel

• Maintained documentation for the organization’s flagship product, including monthly releases.
• Utilized MindTouch knowledge tool. Additional experience using Adobe FrameMaker.

Israel

• Created and edited documentation for various clients.
• Traveled within Israel to meet clients, gather requirements, and review finished product.

Israel

• Rebranded and rewrote documentation for software product acquired by HP.
• Reviewed documents for other teammates.
• Utilized MadCap Flare.

Ft. Lauderdale, FL

• Created user documentation and developer documentation for internally developed CRM system.
• Conducted in-person and worldwide online trainings.
• Instrumental in redesign of pricing structure within existing reservations program.
• Interfaced in-house AS/400 reservations system with external global distribution system using XML-based web services.
• Wrote and supported applications in VB.NET, SQL, AS/400 COBOL, and CL.

Sunrise, Florida, United States

• Participated in re-development project to convert existing billing system to web-based application. Involvement encompassed sharing of business logic from legacy application, documentation, and learning Java in order.
• Languages and tools for development included Java, SharePoint, AS/400 COBOL, CL, Lotus Notes LotusScript.
• Navigated Kaizen “lean thinking” seminar; made key suggestions to better process.

Fort Lauderdale, Florida, United States

• Participated in a wide range of projects encompassing various technologies including: COBOL, CL, DB2/400, Lotus Notes LotusScript, and SQL Server.
• Project leader for web-based airline seating system. Responsibilities included project analysis and design, scoping, scheduling, user coordination, time budgeting, documentation, development, testing, and maintenance.
• Project leader for voice response system. Responsibilities included overseeing two consultants, coordination development, testing, and maintaining VB-based application.
• Worked on design team to create inventory control system that tracks charter air and hotel space.

Davie, Florida, United States

• Traveled throughout South and Central Florida to train clients on teleprocessing to Medicare, Medicaid, and other major insurance companies.
• Customized teleprocessing programs and script files on client site.
• DOS batch programming.

Davie, Florida, United States

• Assisted clients with Windows and software-related problems on a day-to-day basis.
• Tested program changes and enhancements before they were shipped out to clients to ensure that programs were operative.
• Edited/rewrote the organization’s manuals and internal documentation.